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Job Description:
Summary
The Manager, IT Vendor Management & Strategic Sourcing is accountable for the strategic and operational management of IT vendors and contracts across the enterprise. This role owns the full vendor contract lifecycle- including sourcing support, renewals, negotiations, amendments, and terminations- ensuring vendors deliver measurable value, performance, and compliance aligned to business and technology objectives. Serving as a trusted partner to IT leadership, Procurement, Legal, and Finance, the role drives vendor governance, mitigates risk, optimizes cost, and informs strategic sourcing decisions across the IT portfolio.
Essential Functions
- Vendor & Contract Lifecycle Management
- Manage the full lifecycle of IT vendor contracts, including onboarding, renewals, renegotiations, amendments, and terminations.
- Collaborate with IT Business Owner(s) to lead contract renewal planning and execution to ensure continuity of service, competitive pricing, and alignment with business needs.
- Partner with IT Business Owner(s) to conduct vendor contract negotiations in partnership with Procurement and Legal, including terms, SLAs, rate structures, and exit clauses.
- Ensure timely execution, storage, and governance of all vendor agreements and amendments in accordance with company policies.
- Hands-on experience with technology contracts, including MSAs, SOWs, SLAs, pricing structures, and service credits
- Experience leading vendor contract renewals and negotiations in partnership with the Business, Procurement, and Legal
- Vendor Relationship & Performance Management
- Act as the primary point of contact for assigned IT vendors, fostering strong, professional relationships.
- Define and enforce IT vendor governance standards (e.g., QBRs, performance reviews), escalation paths, and performance management framework across the vendor portfolio.
- Monitor vendor performance against contractual obligations, SLAs, and KPIs, escalating issues as needed.
- Drive corrective action plans and support vendor remediation or exit strategies when performance standards are not met.
- Experience leading vendor contract renewals and negotiations in partnership with the Business, Procurement, and Legal
- Collaboration with IT, Procurement, & Legal
- Partner closely with IT leaders to understand technology needs, roadmap changes, and service requirements.
- Support and influence IT strategic sourcing initiatives by providing vendor insights, contract intelligence, and market benchmarks to inform sourcing decisions.
- Partner with Procurement to shape sourcing strategies for complex or high-risk IT vendors, including RFP support and vendor evaluations when applicable.
- Ensure vendor strategies align with IT standards, security requirements, financial objectives, and enterprise governance.
- Partner with IT Finance Management to align vendor spend, forecasts, and budget planning with technology roadmaps, cost optimization goals, and financial governance.
- Experience supporting or leading cost optimization and value realization through vendor and contract management
- Risk, Compliance & Cost Optimization
- Identify and manage vendor-related risks, including contract, operational, financial, and compliance risks.
- Support vendor rationalization efforts and termination planning where appropriate.
- Identify opportunities for cost optimization, contract consolidation, and improved terms.
- Ensure compliance with procurement policies, audit requirements, and internal controls.
- Process Improvement & Reporting
- Provide executive recommendations on vendor strategy, renewal posture, negotiation levers, and risk mitigation options to support informed decision-making.
- Develop and maintain standardized vendor management and contract management processes.
- Maintain accurate contract and vendor documentation, dashboards, and renewal calendars.
Skills and Abilities
- Vendor Performance Management: Skilled in defining, tracking, and reporting KPIs, SLAs, and vendor scorecards to drive accountability and continuous improvement.
- Risk Management: Ability to identify, assess, and mitigate vendor, contractual, financial, and operational risks.
- Process Improvement: Demonstrated ability to design, document, and improve vendor and contract management processes, workflows, and tooling.
- Analytical & Reporting Skills: Strong analytical skills with experience developing dashboards, insights, and executive reporting using tools such as Excel, Power BI, or similar.
- Communication & Influence: Strong verbal and written communication skills; able to clearly articulate issues, recommendations, and outcomes to technical and executive audiences.
- Adaptability: Ability to pivot quickly in response to shifting priorities, organizational changes, or evolving vendor landscapes.
- Self Driven & Results Oriented: Highly self motivated with the ability to operate independently, manage multiple priorities, and deliver results in a fast paced environment.
Additional Responsibilities
• Performs other duties as assigned.
Qualifications
- Bachelor's degree required Supply Chain Management, Engineering, and / or Economics / Business focus
- Master's degree preferred Business focus
- Eight (8) years or more in Sourcing or Procurement / Finance Related required
- Strong product background and/or industry knowledge advanced required
- Knowledge and experience with Microsoft Office (word, excel, powerpoint, outlook) advanced required
- Other ISM Certified Professional in Supply Management (CPSM)
Job Category
Procurement
Compensation Information:
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
Pay Type:
Salaried
Minimum Pay Range:
$120,000.00
Maximum Pay Range:
$125,000.00
Benefits Information:
For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Important Note:
Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.
Current Employees:
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