Job Title:
Professional, BI AnalystJob Description
The Business Intelligence Analyst is a crucial member of our BI team, responsible for collecting and analyzing large datasets to facilitate the creation of visualizations and insights that drive data-driven decision-making. This position is suitable for individuals with technical skills in development and a strong foundation in data management. This will be a dedicated resource to work for Claro Nicaragua. Working hours will be subject to change to accommodate client reporting needs and this role will be required to work from the site. Hybrid or WFH role is not an option.We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
Join us and be part of this journey towards greater opportunities and brighter futures.
Requirements & Responsibilities:
Interfacing with relevant stakeholders and users on understanding of the data flow and usage between applications.
Support gathering requirements and Consultation / Solution Design.
Should be able to communicate effectively during the development phase.
Conducts and leads UAT, Troubleshooting and Resolution.
End-user Engagement: Communication and Education.
1 year of experience with data analysis and preparation, including experience with medium to large data sets.
BPO experience and BPO metrics knowledge preferred.
Bachelors' degree preferred, preferably in Statistics, Economics, Computer Science, Mathematics, or similar quantitative field.
Utilization of data discovery tools such as Microsoft Power BI (preferred), Qlik, Tableau, Zendesk, Salesforce etc. is an advantage.
Must: Advanced Excel covering Power pivots and Macros.
Intermediate SQL, data visualization tools, and a strong background in medium to large-scale, shared data environments is preferred.
Spanish position: Excellent communications skills (verbal and written) is a must; ability to interface with senior leadership.
Ability to tell a story with data and drive data literacy.
Ensure data accuracy, timeliness, and validation prior to presentation.
Author documentation for SOPs and the knowledge base. Creating playbooks around the role and deliverables.
Creative/Innovative thinking, intermediate analytical and conceptual thinking skills.
Complete all assigned, mandatory training within the timeframe provided.
Conduct and/or participate in regularly scheduled 1:1 meetings with your direct manager and/or direct reports.
Location:
NIC Managua - Rotonda El Periodista, 250mts al Sur, Edificio 4. Piso 2 y 3Language Requirements:
English, Spanish (Required)Time Type:
Full time2026-04-30