Product Manager, Merchant

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Product Manager, Merchant

About the Role 

Fiserv is transforming how merchants and software platforms adopt and scale payments. As a Product Manager, you will contribute to product strategy and execution across multiple product areas, including Fiserv for Platforms and merchant onboarding solutions that support SMB, midmarket, and enterprise segments. 

In this role, you will work closely with engineering, design, operations, risk, sales, and partner teams to define requirements, deliver capabilities, and improve experiences for both direct merchants and platform partners. You will also support crossteam communication and represent the product in key internal and external conversations. 

 

What You’ll Do 

MultiProduct Roadmap & Execution 

• Support the development and ongoing refinement of the product roadmap across Fiserv for Platforms and merchant onboarding. 
• Translate customer, partner, and internal stakeholder needs into clear, actionable product requirements and user stories. 
• Evaluate tradeoffs across different product lines and contribute to prioritization decisions based on data, customer value, and business impact. 
• Drive daytoday execution with engineering, ensuring timely delivery and alignment with product goals. 

Internal and External Product Representation 

• Participate in customer and partner discussions to support product demos, roadmap reviews, discovery sessions, and feedback gathering. 
• Represent product capabilities internally across sales, solutions, operations, implementation, and client support teams. 
• Contribute to product documentation, enablement materials, and gotomarket readiness. 

Platform & Onboarding Capability Development 

• Manage features and enhancements related to onboarding workflows, APIs, developer tools, orchestration, and merchant lifecycle capabilities. 
• Work with engineering and design to create modern, intuitive experiences that reduce friction in onboarding and activation. 
• Help ensure consistency and scalability across onboarding experiences for SMB, midmarket, and enterprise merchants, as well as platform partners. 

Customer, Partner, and Merchant Insights 

• Conduct discovery with platform partners, direct merchants, and internal teams to understand pain points and unmet needs across onboarding and platform workflows. 
• Gather feedback from pilots, beta programs, and production usage to inform feature iteration. 
• Analyze data and customer usage patterns to identify opportunities for product improvement. 

CrossFunctional Collaboration 

• Collaborate with Risk, Compliance, Operations, and Legal to ensure onboarding and platform features meet regulatory and operational requirements. 
• Work with Sales and Solutions Engineering to support presales conversations and ensure successful partner and merchant adoption. 
• Partner with Marketing and GTM teams on messaging, launch plans, and enablement. 

 

What You’ll Bring 

• 3–7+ years of product management experience (depending on PM/Sr PM level). 
• Understanding of payments, onboarding, SaaS platforms, APIs, or related fintech domains. 
• Ability to break down complex workflows and translate them into simple, effective product solutions. 
• Strong collaboration skills and comfort working across multiple teams and stakeholder groups. 
• Excellent communication skills, with the ability to represent product concepts to both technical and nontechnical audiences. 
• Analytical mindset and experience using data to make product decisions. 

 

Preferred Qualifications 

• Experience with merchant onboarding, underwriting, KYC/KYB, or payment acceptance. 
• Background working with ISVs, SaaS platforms, or marketplace payment flows. 
• Familiarity with Agile methodologies and modern product development practices. 
• Technical aptitude with APIdriven products and developer experiences. 

 

Why Join Us 

You will help shape key experiences that define how merchants and platforms enter and grow within the Fiserv ecosystem. You’ll gain exposure to strategic initiatives, collaborate with teams across the enterprise, and contribute to capabilities that drive meaningful impact across multiple segments and product lines. 

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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