Product Implementation Lead

WHO YOU ARE:

We are seeking a highly skilled Lead Product Implementation professional to oversee and execute end-to-end implementation of our SaaS products with enterprise insurance clients. This role serves as the bridge between clients, product management, engineering, and customer success—ensuring successful onboarding, configuration, rollout, and adoption of our platform. The Lead Product Implementation professional will act as a product and technical SME, guiding clients through complex workflows, integrations, and change management.

This role is ideal for someone who excels at client-facing delivery, understands product architecture, and thrives in environments where technology and business intersect.

WHAT YOU’LL DO:

• Serve as the primary point of contact for client onboarding and product rollout, ensuring an exceptional implementation experience.
• Lead discovery sessions to understand client requirements, workflows, data structures, and integration needs.
• Develop and execute detailed implementation plans, including configuration, data migration, testing, and training.
• Facilitate client workshops, product demos, and solution walkthroughs.
• Act as a product expert and technical liaison between clients and internal teams.
• Understand product architecture, API capabilities, integrations, and configuration options to advise clients effectively.
• Translate client requirements into actionable configuration or development tasks.
• Identify gaps or enhancements and provide structured feedback to product management.
• Partner closely with Product, Engineering, Customer Success, Support, and Sales to ensure seamless delivery.
• Work with engineering teams on integration requirements, data mapping, and custom configuration needs.
• Support product releases by assessing impact on client implementations and advising on rollout strategy.
• Manage project timelines, risks, issues, and dependencies across multiple client implementations concurrently.
• Ensure alignment with scope, budget, and contractual commitments.
• Produce documentation, training materials, implementation guides, and client handoff packages.
• Monitor adoption and KPIs post-launch to ensure client success.
• Build trusted advisor relationships with client stakeholders—from operational teams to executives.
• Communicate technical concepts in business-friendly language and guide clients through change management.
• Provide proactive recommendations to maximize product value and drive long-term client retention.

WHAT YOU’LL NEED:

• Bachelor’s degree in Technology or a closely related field.
• 10+ years of experience in product implementation, solutions consulting, or technical project management in a SaaS or enterprise software environment.
• Strong understanding of software implementation lifecycles, APIs, integrations, and data workflows.
• Experience working with enterprise clients (insurance or financial services preferred).
• Exceptional communication, client management, and problem-solving skills.
• Ability to manage multiple complex projects simultaneously.

BONUS POINTS:

• Prior InsuraTech, policy administration, claims, underwriting, or data/analytics product experience.
• Working knowledge of SQL, Python, or similar tools used for data mapping or configuration.
• Experience in Agile environments.
• Background in product management or technical consulting.

WHAT’S IN IT FOR YOU?  

Zinnia offers excellent career progression and competitive compensation. We offer great benefits, including health/dental insurance, parental leave, profit sharing, 401(k), incentive/bonus opportunity, tuition reimbursement, and so much more. The expected salary range for this position is $150,000- $170,000, dependent on skills and location. The salary range is a good faith estimate based on what a successful candidate might be paid in certain Company locations. All offers presented to candidates are carefully reviewed to ensure fair, equitable pay by offering competitive salaries that align with the individual’s skills, education, experience, training, and geographic location and may be above or below the stated amounts. We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

 

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