Platform Analyst

Job Title

Platform Analyst

Job Description

This role sits within the Actuarial Platforms team, part of Global Technology Solutions, supporting technology used by Corporate Actuarial, Pricing, and Research & Development teams globally. The Actuarial Platforms team is responsible for the reliable operation of business-critical actuarial modelling and analytics platforms.

Role Overview

We are looking to grow our Actuarial Platforms function by recruiting an additional Platform Analyst. As an Actuarial Platforms Analyst, you will play a key role in ensuring that our actuarial platforms remain reliable, secure, well‑governed and available throughout the year. You will act as a bridge between actuarial teams and the wider Technology function that provides enterprise‑level controls and standards.

Rather than being tied to a single application, you will be part of a pool of Platform Analysts. Each analyst will have a primary platform focus, alongside responsibility for developing secondary cover to ensure all Platforms run smoothly throughout the year. The platforms supported by the team include:

• Actuarial modelling tools such as Tyche & Prophet
• Our Assumptions Lifecycle Management platform, Harmony
• Asset Cashflow Optimisation tools (e.g. FIS Adaptiv, FIS APT)
• Analytics platforms, including EABS and Global Experience Analysis
• Python and SQL‑based analytical environments
• High‑performance computing platforms used for large-scale workflow orchestration e.g. Microsoft HPC Pack

Role Responsibilities

Platform Operation & Reliability

• Support the day‑to‑day operation of actuarial platforms across all environments
• Identify and resolve issues affecting model runs, data or platform performance
• Support critical business activities across corporate actuarial, pricing & R&D
• Support SQL‑based databases used by development and business teams
• Help ensure Python and R‑based tools are properly managed, documented and production‑ready

Monitoring, Documentation & Knowledge Sharing

• Monitor platform health and usage, highlighting trends or risks
• Maintain clear and auditable runbooks, procedures and documentation
• Support training and knowledge‑sharing across the Actuarial Platforms team

Resilience, Risk & Governance

• Ensure platforms meet resilience requirements by setting and testing backup, recovery and disaster recovery processes
• Work with Technology Risk, and internal & external Audit to provide assurance over controls and remediations where necessary

Security & Access Control

• Perform regular user and privileged access reviews
• Manage service account credentials, certificates and other permissions
• Assist with Threat Modelling and Penetration Testing

Planning, Change & Lifecycle Management

• Support demand intake and planning process to build out our quarterly plan & roadmap
• Liaise with other Technology teams as required to ensure they have sight of our changes
• Work with business and delivery teams to plan changes around key reporting windows
• Support the introduction of platform changes via change control processes

Competencies Skills & Experience

Essential

• Experience working in a systems, platform or technology support role
• Strong problem‑solving skills & excellent attention to detail
• Good working knowledge of scripting or analytical tools (e.g. Python, SQL, PowerShell)
• Ability to work independently and collaboratively with technical and non‑technical stakeholders
• Ability to adapt and thrive under changing environments
• Clear written and verbal communication skills and able to tailor communication to the intended audience
• Ability to collaborate effectively with all levels of the organisation
• Pro-actively works on own initiative & prioritises workload to achieve team goals
• Customer service mindset and able to understand and prioritise internal customers’ needs
• Exhibits professional approach to work

Desirable

• Experience in insurance or reinsurance environments
• Understanding of regulated environments and audit requirements
• Exposure to actuarial modelling or analytical platforms e.g. Tyche, Prophet
• Some familiarity with high‑performance or distributed computing environments

Working For Pacific Life Re

Every person in our global team is valued for the unique qualities they bring to our business and we seek to build their expertise and support their individual ambitions at every step. Of course, we take our work seriously and we know our team can operate under great pressure. We work hard and thrive on achievement, but we also know how to have fun and relax too. We regularly host a range of team building days to strengthen our team's connection with each other and reflect on their successes.

Providing employees with a healthy work-life balance is very important to our culture. We have a wide range of employee benefits and we host regular social activities and well being initiatives. We are also committed to supporting our employee's involvement in their communities, by actively fundraising, hosting charity events and overseeing volunteering opportunities.

Benefits (Only for Permanent and Fixed Term Employees)

Leave

• 25 days of annual leave with option to buy/sell more days 

• Adoption and fertility leave 

• Generous enhanced parental leave 

Healthcare

• Comprehensive private insurance coverage for employee and dependents

• Group Life Insurance coverage of 9x basic annual salary and Group Income Protection up to 75% of basic annual salary 

• Optical benefits 

Savings & Retirement

• 15% combined employee/employer contributions 

Wellness

• Subsidized gym membership 

• Access to Employee Assistance Program 

• Cycle to Work and Electric Car Salary Sacrifice Scheme 

• Time off for volunteering 

• Charitable matching of employee donations 

As part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities. Please contact us about your needs so that we can discuss these with you to make sure that suitable adjustments are made, where possible.

Pacific Life Re Values

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