The Personal Financial Services (PFS) intern provides broad exposure to business processes, client support activities, and operational workflows that support personal financial products and services.
Reporting to the Manager, New Business Support, the intern will work closely with members of the PFS organization and supporting teams, contributing to daily activities while developing professional skills in a collaborative environment.
This internship is designed to be flexible and learning‑focused. Responsibilities may evolve over time based on business needs and learning objectives.
Support daily activities within the Personal Financial Services organization
Assist with organizing, tracking, and maintaining information across systems and reports
Help prepare documentation, trackers, and internal communications
Respond to routine internal inquiries in a timely and professional manner
Participate in team initiatives and special projects supporting PFS objectives
Collaborate with cross‑functional partners to support effective service delivery
Follow department procedures, data standards, and confidentiality guidelines
Build an understanding of how financial services teams support clients and business partners
Exposure to Personal Financial Services operations within a financial services environment
How internal teams collaborate to support financial products and client needs
Professional communication, organization, and time‑management skills
Foundational understanding of business workflows and process execution
Currently pursuing or recently completed a bachelor’s degree (business, finance, economics, or related field preferred)
Strong written and verbal communication skills
Comfortable working with Microsoft Office tools, including Excel and Outlook
Detail‑oriented, organized, and eager to learn
Ability to manage multiple priorities in a fast‑paced, professional environment
Interest in financial services or business operations
Team‑oriented with a positive, flexible attitude
Strong analytical and problem‑solving mindset
Curiosity and willingness to learn new concepts and processes
Passion for delivering high‑quality work and supporting team goals
Supportive team environment with ongoing guidance and mentorship
Exposure to real business operations within Personal Financial Services
Opportunities to develop professional skills that complement academic learning
Meaningful work that contributes to team and organizational objectives
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.
Working Arrangement
HybridKnow Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify
Company: John Hancock Life Insurance Company (U.S.A.)