People Services Partner

• Lead Americas HR Service Center operations, serving as the primary escalation point for HR inquiries, ensuring timely resolution, disciplined case governance, and effective judgment in managing complex or sensitive situations. 

• Champion a high‑quality, inclusive HR service experience, developing standards, monitoring service performance, and coaching partners to reinforce PXI’s employee‑centric culture. 

• Oversee governance of employee onboarding and documentation, ensuring documentation accuracy, audit readiness, and compliance with internal policies and regulatory requirements. 

• Manage end‑to‑end I‑9 compliance operations, including reverification strategy, Workday workflow oversight, and proactive risk mitigation for all U.S. employees. 

• Own offboarding strategy for North America, including delivery of intern and Canada voluntary exit conversations and management of all involuntary terminations with professionalism, discretion, and compliance. 

• Oversee unemployment claim governance, ensuring accurate and timely EDD responses and reducing risk exposure through consistent documentation standards. 

• Lead HR audit readiness, partnering cross‑functionally to prepare, review, validate, and enhance employee documentation and process controls for internal and external audits. 

• Manage the HR knowledge base, driving content accuracy, usability, and self‑service adoption; collaborate with SMEs to close knowledge gaps and elevate employee access to information. 

• Oversee global transfer operations, partnering with global HR teams to validate compensation, audit offer details, coordinate one‑time payments, and ensure seamless cross‑border transitions. 

• Serve as an operational advisor for PXI initiatives, contributing process expertise, identifying risks, and influencing design decisions to ensure scalable, compliant solutions. 

• Lead continuous improvement efforts to strengthen HR operational efficiency, reduce errors, streamline workflows, and improve employee experience across all lifecycle processes. 

Required Skills & Qualifications 

• Bachelor’s degree in human resources, Business Administration, Finance, or related field. 

• 7+ years of experience in HR operations, shared services, or similar HR support roles. 

• Strong knowledge of onboarding, offboarding, I‑9 administration, and employee documentation processes. 

• Ability to independently resolve Tier 1 HR inquiries with sound judgment and professionalism. 

• Experience handling sensitive employee matters, including terminations and compliance requirements. 

• Strong organizational skills and attention to detail in a fast‑paced environment. 

• Excellent written and verbal communication skills. 

• Proficiency with HRIS and case‑management tools (e.g., Workday, ServiceNow). 

• Ability to maintain confidentiality and manage sensitive information with discretion. 

• Customer‑focused mindset with a commitment to delivering a positive employee experience. 

Preferred Skills & Qualifications 

• Experience supporting global mobility or global transfer processes. 

• Familiarity with knowledge‑base maintenance or HR content management. 

• Understanding compliance processes such as unemployment/EDD documentation and audit support. 

• Experience contributing to process improvements within HR operations. 

• Understanding of U.S. and/or Canadian employment practices and regulations. 

• Ability to collaborate effectively with cross‑functional HR teams.