HR Advisory Services Manager

 

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Our centralized HR Advisory Services (HRAS) team is hiring an Employee Relations Manager to support our Wealth, Product, and Business Risk clients. In this role, you are responsible for implementing, and driving HR advisory strategies and recommendations aligned with current and future needs of the lines of business they support.  HR Advisory Manager is responsible for enabling our overall talent strategy by leading a team of advisors that focuses on empowering our team leaders with knowledge and capabilities, while advising and supporting our employees through their day-to-day journey, ensuring their voice is heard. They will be focused on supporting all team leaders and employees by activating our U.S. Bank culture and Core Values through policies and procedures’ interpretation, performance management, administration of employee relations and proactive leadership support.  They will also be charged with identifying employee relations trends and themes across the business line they support and partnering with key stakeholders on recommended solutions that mitigate employee and labor relations risk for the organization and providing insights to key partners.  This leader will be responsible for ensuring assisting and auditing execution of day to day employee relations activities. This leader will be responsible for carrying a case volume as well as leadership over a team. 

Duties in this role include:

•  Provide guidance and decisions to HR advisors or investigators on escalated employee performance or disciplinary issues, investigation matters due process and review individual situation to recommend next steps and resolution.

• Leverage and utilize data and analytics to identify emerging trends at both a macro and micro level; partner closely with Legal and/or Employee Relations to provide a complete picture of overall employee and manager issues to Sr. Talent Consultants and Business Line Linders

• Collaborate with key leaders and stakeholders across the organization (Talent Consultants, Other HR functions, ER Consultants, Legal, Ethics, Fraud Investigations, etc.) with a continuous improvement mindset, sharing opportunities to better support the employee experience, including professional development, talent management, inclusive practices, etc.

• Ensure the efficient and effective delivery of advisory services by developing success criteria for operational practices around response and resolution of provided support and service.

• Provide guidance and support on elevated complex cases and advise on recommendations and actions, effectively addressing difficult situations with executive savvy. Take decisive and well-rounded action in high-pressure situations, consulting with key stakeholders where appropriate.

• Support consistent policy interpretation and application of HR policies. Partners with Employee Relations or Legal on potential policy violations; provide recommendation on policy updates to increase understanding and to reduce exceptions

• Review elevated employee complaints, provide necessary coaching and complete necessary manager follow up if required; determine if escalation is appropriate to Employee Relations.

• Audit cases and provide coaching and training to advisors via side by side coaching and development opportunities during investigations

• Manage a regular case volume support a few business lines directly

• Identify and lead forward thinking project based work.

Basic Qualifications:
- Bachelor’s degree in business, human resources, or related field or equivalent work experience
- Eight plus years of employee relations, investigations, HR, or business related experience. 
Preferred skills/experience
- More than two years of managerial experience preferred.  
- JD, advanced degree, or specialized training in labor/employee relations preferred
- Expertise in handling or advising on complex employee relations and/or investigative, compliance, ethics, and regulatory related issues
- Demonstrates understanding in federal/state/local labor and employment laws, employee relations concepts, U.S. Bank policies and practices, and substantial experience in applying those principles to complex workplace issues. 
-Strong analytical skills and related ability to identify and interpret data and create/recommend solutions. 
- Exceptional interpersonal, oral and written communication skills.  Ability to communicate with all levels of employees and leadership, including Managing Committee.
- Must possess keen business judgment and credibility to support appropriate workplace changes considering investigative results and trend analysis. 
- Demonstrated ability to exercise discretion and judgment while working collaboratively with a variety of teams
-Ability to lead and influence a team to deliver strong results while developing employees through day to day interactions.
- Project management or continuous improvement skills

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $111,605.00 - $131,300.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.