People Experience Specialist

N-iX is a global software development service company that helps businesses across the globe create next-generation software products. Founded in 2002, we unite 2,400+ tech-savvy professionals across 40+ countries, working on impactful projects for industry leaders and Fortune 500 companies. Our expertise spans cloud, data, AI/ML, embedded software, IoT, and more, driving digital transformation across finance, manufacturing, telecom, healthcare, and other industries. 
 As People Experience Specialist you will work on developing and improving contractor journey across the company. 

Key Responsibilities:

• Analyze contractor feedback across various channels; compile results and share insights, trends, and potential risks with relevant teams, proactively suggesting solutions
• Develop a people journey framework by conducting gap analyses, working closely with stakeholders and proposing actions to improve pain points
• Acting as the voice of the contractors in cross-functional projects, proposing improvements, coordinating tasks, and monitoring KPI fulfillment
• Monitor market trends and best practices to suggest improvements to people's journeys
• Participate in the creation and implementation of the company's internal reward programs
• Support various experience-focused projects and initiatives in collaboration with internal stakeholders across the company
• Regularly monitor success metrics and KPIs to evaluate the impact of implemented initiatives.

Requirements:

• At least 2 years of experience working in Employee Experience or Customer Experience in a fast-moving dynamic environment 
• Ability to work with feedback metrics and turn raw data into a narrative 
• Proven experience in implementing service improvement strategies is a must
• People oriented mindset
• Result-oriented with excellent communication skills, able to coordinate multiple priorities
• Excellent interpersonal and communication skills 
• Upper-Intermediate  level of English