Job Family:
Patient Care Coordinator (Digital)
Travel Required:
Clearance Required:
What You Will Do:
We are searching for a Patient Care Coordinator to support the Clinical Research effort within the NCCIH Division of Intramural Research. This is a full-time, on-site opportunity in Bethesda, MD.
Coordinate the recruitment, scheduling, travel and admission of research study participants with clinical staff.
Triage questions to appropriate personnel in the team as necessary.
Respond to patient emails and phone calls; prioritize patient related issues into urgent, emergent and routine; triage the issues to the appropriate personnel in the team as necessary.
Communicate all patient protocols to patients, within the context of eligibility criteria for specific protocol; obtain appropriate consent forms.
Respond to communications with research subjects; direct questions to appropriate team member.
What You Will Need:
Associate’s degree
A minimum of ONE (1) year of experience in experience coordinating patient care or clinical services in a hospital or healthcare setting.
Strong communication skills with patients, families, and care teams.
Ability to accurately collect, validate, and enter patient or clinical data.
Experience with EHRs and clinical databases.
Strong organizational skills, attention to detail, and accurate documentation.
Ability to provide patient and family education.
Proficiency with Microsoft Office Suite and Electronic Medical Records (EMR) systems.
Must be able to obtain and maintain a Federal or DoD Public Trust. Candidates must receive approved adjudication of their Public Trust prior to onboarding with Guidehouse. Candidates with an active Public Trust or existing suitability are preferred.
What Would Be Nice To Have:
Experience with clinical research data or protocol-based documentation.
Familiarity with patient recruitment, screening, and scheduling.
Experience coordinating patient logistics or travel arrangements.
Proficiency with reporting tools or multiple clinical databases.
Working knowledge of POTS and related patient care considerations.
Bilingual skills
What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Parental Leave
401(k) Retirement Plan
Group Term Life and Travel Assistance
Voluntary Life and AD&D Insurance
Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
Transit and Parking Commuter Benefits
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Care.com annual membership
Employee Assistance Program
Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
Position may be eligible for a discretionary variable incentive bonus
About Guidehouse
Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.
If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.