Join our team:
Fred Anderson Toyota of Cape Coral is looking for an energetic and outgoing personality with a proven track record of customer service to be the first point of contact for our Parts Delivery Team. The Anderson Automotive Group is a family owned and operated business with over sixty-five years of history. Our franchise car dealerships represent world-class manufacturers including Toyota, Subaru, Nissan, Kia, Buick, GMC, Chevrolet, Cadillac, Acura, and Honda. We are in the best markets in the southeast. Founded in 1955, our roots run deep through philanthropy and community development. We strive to be a progressive, world-class retailer and service provider. Every associate at Anderson Automotive Group is critical to our success.
What we have to offer:
· A culture of caring, belonging, and respect for everyone
· Managers that people want to work with
· Leadership development, innovative training and learning systems
· Competitive compensation plans, with 401k plan and company match
· Comprehensive health benefits packages, including telehealth and behavioral health services
· Paid employee referral, recognition, and bonus programs
· Paid time off, bereavement, and vacation benefits
· Industry-leading maternity and paternity leave
· Employee discounts on parts, service, and vehicle purchases
Position Summary:
Deliver and pick up parts that are ordered for this location or ordered by another local body shop, garage, dealership, etc. Responsible for loading and unloading deliveries when possible.
Goals and Expected Behaviors:
1.Increase/improve customer retention and loyalty for the entire dealership and company while achieving excellent customer service scores
Greet guests, employees and visitors with a smile in a friendly manner
Fulfill commitments
Assist guests anytime and anywhere in the dealership
Act, speak, dress and behave professionally at all times
Anticipate the guests needs by listening and asking clarifying questions
2.Maintain efficiency of the shop
Plan, organize and maintain efficient work flow
Know product inventory
3.Effectively Communicate with Others
Work as a team with parts manager, parts stocker, and parts delivery
Ensure the right parts are picked up from other locations
Correctly and efficiently load, unload, and deliver parts
Deliver parts ordered by other shops, dealerships, etc
Ensure the right parts are loaded onto the delivery truck
Pick up parts from other shops, dealerships, etc
Communicate any issues with parts delivery or pick up
4.Maintain CSI standards and contribute to overall shop CSI
Dress and Act Professionally
Maintain shop cleanliness
5.Maintain a safe shop and work in accordance to safety standards
Drive in a safe manner obeying all traffic laws
Lift and carry objects according to safety procedures
Ask for assistance when lifting and/or carrying heavy objects
Keep shop clean and free from slip, trip and other hazards
Essential Functions of the Position
Operate a phone, computer and other general office equipment
Work with the public in a professional and guest centric manner
Must have a valid driver’s license and be able to operate a vehicle
Communicate with guests, vendors, managers, and co-workers; Listen to guests and understand what they are saying
Ability to read, understand and follow instructions
Answer questions regarding vehicles, the dealership and service
Know the features of the vehicles and be able to accurately and clearly communicate them to a guest base from a broad range of backgrounds
Skills, Education and Certification Requirements:
Moderate computer skills and demonstrated ability to learn other programs
Ability to effectively build a rapport with others
Good communication skills
Valid in-state driver’s license
Ability to multi-task in a fast paced Dealership
General knowledge of vehicles and parts
Physical Demands
Works in a variety of temperatures; periodically exposed to the weather including rain, snow, heat and cold
Bends, stoops and goes from a standing position to a squatting position (and vice versa) several times throughout the work shift
Pushes, pulls, lifts and carries objects up to 30 pounds frequently
Pushes, pulls, lifts and carries objects up to 65 pounds occasionally
Uses hands, wrists and arms in repairing vehicles with twisting, grasping and other motions
Travels throughout the dealership and lots occasionally on foot and in some circumstances a Company provided golf cart
Drives and parks cars
Why Automotive:
Career growth: Endless opportunities for career development within our organization, with development programs and training to get you where you want to be.
Stability: Even through these uncertain times, Anderson Automotive Group was able to continue to provide excellence in our communities
Technology: There is no industry more exciting than Automotive. From keyless entry vehicles to electric cars, there is always something new happening in the industry. You can be a part of these exciting changes.