Oracle Fusion Technical Support Consultant

AVEVA is creating software trusted by over 90% of leading industrial companies.

About the Role

We are seeking an experienced Oracle Fusion Technical Support Consultant to join our Global Shared Services Centre (SSC) in Hyderabad. Our Oracle Fusion landscape supports 40+ countries across APAC, EMEA, North America, and LATAM, making this a high‑impact global support position.

The primary responsibility is to support and maintain existing Oracle Fusion technical components, including templates, reports, integrations, e‑invoicing processes, and interface frameworks. In addition to day‑to‑day support, the role will also work on small change requests and may participate in larger global projects as needed.

Key Responsibilities

1. Global Technical Support & Issue Resolution (Primary Focus)

• Deliver L2/L3 technical support for Oracle Fusion across 40+ countries and multiple time zones.

• Troubleshoot issues related to:

  • BI Publisher templates

  • FBDI/HCM/financial interface errors

  • REST & SOAP API integrations

  • OTBI/BIP report failures

  • UCM file transfers and staging table exceptions

• Investigate and resolve regional localization issues (tax, statutory fields, formats).

• Provide root‑cause analysis and implement sustainable fixes.

2. Template Maintenance & Localization

• Support, modify, and enhance BI Publisher templates across:

  • GL, AP, AR, FA, CM

  • Procurement

  • PPM

  • Subscriptions

  • Order Management

  • RMCS

• Ensure templates meet:

  • Global standards

  • Local statutory requirements

  • Branding, language, and formatting conventions

3. E‑Invoicing Support (Multi‑Region)

• Support e‑invoicing processes across APAC, EMEA, LATAM, and North America.

• Troubleshoot schema validations, rejections, data extraction issues, and statutory updates.

• Work with regional Finance and Tax teams for compliance and legislative changes.

4. Integration Support (MuleSoft Collaboration)

• Act as the Oracle Fusion technical liaison for all MuleSoft integrations.

• Support Oracle-side integration components:

  • REST/SOAP service enablement

  • FBDI inbound processes

  • BI Publisher extracts

  • UCM interfaces

• Help troubleshoot cross‑system issues using payloads, logs, and error reports.

• Support testing for integration changes and enhancements.

5. Reports Support & Enhancements

• Maintain and troubleshoot:

  • OTBI reports

  • BI Publisher reports & data models

  • Financial Reporting Studio (FRS) reports

• Optimise report performance and ensure accuracy across global regions.

6. Support for Small Change Requests

• Deliver minor enhancements to existing:

  • Templates

  • Reports

  • Data models

  • FBDI integrations

  • API configurations

• Participate in scoping, technical impact analysis, and documentation.

• Ensure changes are fully tested and deployed following standard change control.

7. Participation in Larger Projects (as needed)

• Assist in requirements gathering, technical design, testing, or cutover tasks.

• Support global rollouts, new country onboarding, or module enhancements.

• Contribute technical inputs for integration, reporting, and data conversion activities.

8. Quarterly Patch Support

• Perform technical impact assessment after each Oracle Cloud quarterly update.

• Run regression testing and fix patch‑related defects.

• Coordinate with global stakeholders on any changes impacting technical components.

In‑Scope Oracle Fusion Modules

• Financials: GL, AP, AR, FA, CM

• Procurement

• Project Portfolio Management (PPM)

• Subscriptions Management

• Order Management (OM)

• Revenue Management (RMCS)

These modules are deployed globally across 40+ countries in APAC, EMEA, NA & LATAM.

Required Qualifications & Experience

• 4–10 years of Oracle Fusion technical experience in a support-heavy role.

• Strong hands-on expertise in:

  • BI Publisher

  • FBDI, HDL, UCM

  • Fusion REST & SOAP APIs

  • OTBI & BIP data models

  • SQL & PLSQL

• Experience supporting integrations via MuleSoft or equivalent middleware.

• Familiarity with multi-country tax, localization, and statutory formatting requirements.

• Knowledge and understanding of VBS (Visual Builder Studio) and BICC feeds

Preferred Skills

• Experience working in a Global SSC or multi‑region support team.

• Exposure to e‑invoicing frameworks (APAC/EMEA/LATAM).

• Good communication skills and ability to work across global time zones.

• Strong problem‑solving, prioritisation, and stakeholder management capabilities.

• Optional: Experience customising Groovy scripts within the Oracle Subscriptions application (e.g., validations, defaulting logic, billing behaviours, or subscription rule automation).

IT at AVEVA

Our global team of 300+ IT professionals is responsible for the systems and platforms that keep AVEVA running. By empowering our colleagues and ensuring the smooth operation of the company, we help keep the business healthy and productivity high.  We also provide key support for the transformation and modernisation efforts globally.

We pride ourselves on a collaborative, inclusive and authentic culture that provides a framework allowing for autonomy, whilst always being available for support and guidance. We respect the differences that each team member brings and seek to include those perspectives in our solutions for our business functions. The energy and sense of purpose is evident when talking to team members, you will feel part of something special from the first day you join.

Find out more: https://www.aveva.com/en/about/careers/

India Benefits include:  

It’s possible we’re hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.

Find out more: aveva.com/en/about/careers/benefits/

Hybrid working

By default, employees are expected to be in their local AVEVA office three days a week, but some positions are fully office-based. Roles supporting particular customers or markets are sometimes remote.

Hiring process

Interested? Great! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process.

Find out more: aveva.com/en/about/careers/hiring-process

About AVEVA

AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals, and minerals – safely, efficiently, and more sustainably.

We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: sustainability-report.aveva.com/

Find out more: aveva.com/en/about/careers/

AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check.  Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria.

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.  AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.