Operations Representative - Currency Processing

What is the opportunity?

This position is primarily responsible for supporting Currency Processing and Operations within the Center. Including operational support for various day to day activities where the main focus is accuracy, efficiency and to ensure Service Level Agreements (SLA) are met at all times. Also responsible as a main point of contact for client and Armoured Car Courier (ACC) escalations and an officer in charge during the early morning shift.

What will you do?

• First point of contact for discrepancies and client issues
• Provides day to day support to clients, Branches and service partners as it relates to cash ordering and shipment requests
• Coin pool inventories, coin blotter and Compass purchasing from Business Deposit Processing (BDP) including manual general ledger (GL) entries.
• Sale and purchase of Precious Metals within Client Action Request Tool (CART), incoming shipments from Capital Markets and regular balancing of inventory
• Bank of Canada (BoC) blotter balancing, collection items, counterfeit items, keying of unfit parcels and incoming/outgoing shipments
• Right fax printing & monitoring
• US dollar cash ordering
• Monitoring generic email
• Monitoring ACC arrival and departure
• Canadian and USD blotter balancing
• Foreign Currency (FX) editing orders and incoming/outgoing shipments with Bank of America (BoA)
• End of day lockup with an Operational Custodian
• Complete investigations and meet SLAs
• Client/Branch claims
• Packing cash parcels
• Assist other Center departments with internal inquiries as they arise
• Cash Forecasting

What do you need to succeed?

Must Have

• Must be on time and able to work flexible hours
• Strong organizational & decision-making skills
• Excellent written and verbal communication skills.
• Effective time management skills that keep you organized and on schedule
• Can work independently and with others
• Ability to work well under pressure, in a fast-paced environment

Job Skills

Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

HALIFAX CASH SERVICES CENTRE, 120 TROOP AVE:HALIFAXHalifaxCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2026-05-012026-05-23

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.