Operational Risk Analysis and Oversight Director

The Role

As Director of Operational Risk Analytics and Oversight, you will lead a high-performing second line of defense team responsible for shaping and overseeing the company’s operational risk framework. You will establish and maintain operational risk policies, develop forward-looking insights into the company’s risk profile, and deliver clear, actionable reporting to senior management and key stakeholders.

This role is an opportunity to define how data and analytics strengthen operational risk governance. You will play a central role in advancing risk transparency, enhancing oversight capabilities, and ensuring alignment with the company’s risk appetite and regulatory expectations.

By joining SoFi, you’ll be part of a forward-thinking organization transforming financial services. We combine the agility of a technology-driven company with the discipline and governance standards expected of a regulated financial institution.

What You’ll Do

Strategic & Analytical Leadership

• Partner with executive leadership to design and evolve analytical and reporting frameworks that define, measure, and communicate the enterprise operational risk profile.
• Develop forward-looking risk analytics to identify emerging risks, trends, concentrations, and program effectiveness.
• Provide independent second-line thought leadership on leveraging data and analytics to strengthen governance, transparency, and decision-making.
• Establish clear, consistent operational risk metrics aligned to risk appetite and regulatory expectations.
  
  

Risk Oversight

• Develop, implement, and monitor operational risk policies, standards, and procedures to ensure alignment with the company’s risk appetite and applicable regulatory requirements.
• Facilitate the Operational Risk Management Committee, setting strategic agendas, driving accountability, and ensuring timely action on key risk themes.
• Translate complex regulatory and compliance requirements into measurable risk indicators, reporting structures, and governance processes.
• Deliver analytically driven insights that inform strategic risk decisions and enable proactive risk mitigation across the organization.
  
  

Analytics Development & Automation

• Oversee the development, maintenance, and enhancement of dashboards, scorecards, and automated reporting tools that monitor key risk indicators (KRIs) and operational risk exposures.
• Design scalable analytical processes that enable early identification of operational risks and emerging trends.
• Drive continuous improvement of risk reporting through automation, advanced analytics, and process optimization.
• Evaluate and implement innovative analytical tools and technologies, where appropriate, to enhance risk oversight effectiveness.
  
  

Leadership & Influence

• Lead and develop a high-performing team, fostering a culture of accountability, innovation, and continuous improvement.
• Support regulatory examinations and internal audit engagements for ORM, ensuring strong preparation, documentation, and follow-through.
• Provide oversight of key Operational Risk Management initiatives aligned to the company’s well-managed framework.
• Drive execution of strategic priorities across Operational Risk Management and cross-functional stakeholders.
• Communicate complex risk insights clearly and effectively to senior management, regulatory partners, and cross-functional teams.
  
  

What You’ll Need

• Bachelor’s degree and 10+ years of experience in risk management within a regulated financial institution, including direct experience with operational risk frameworks.
• Deep knowledge of operational risk management principles, including risk appetite frameworks, risk and control assessments (RCSA), regulatory compliance, governance standards, and issue management.
• Demonstrated expertise in risk analytics, data interpretation, and identification of emerging risks and trends.
• Experience developing and delivering reporting to senior management, risk committees, and regulatory audiences.
• Familiarity with U.S. banking regulations and experience operating within a three lines of defense model.
• Experience working with Governance, Risk, and Compliance (GRC) systems and risk data infrastructures.
• Proven ability to manage multiple strategic initiatives and deliver results in a fast-paced, regulated environment.
• Strong leadership and influencing skills, with the ability to drive alignment across multidisciplinary teams.
• Exceptional written and verbal communication skills, including experience presenting to senior stakeholders.