Onsite 2nd Line IT Support Specialist

Job Description:

Strengthen our team as our 2nd Line IT Support Specialist onsite at our Galway Office. (Onsite 5 days a week)

We are currently looking for a 2nd Line IT Support Specialist to support core IT operations while leading infrastructure planning, documentation, and innovative technology projects.

This role is vital to operational support, planning infrastructure changes with our central teams, creating, and maintaining documentation of all infrastructure and disaster recovery procedures, developing business process improvements for our support organisation. The role is broad in scope and encompasses all areas of IT.

 
Alongside the standard operational topics. Some of the current projects within the scope of the job are aimed at improving and developing our AV standards, meeting room documentation. Developing IT supports using IoT and emerging tech, develop our IT Support Robot. Using the O365 Power suite applications and automation for critical business processes.

This role offers a fantastic opportunity to join a unique team that is committed to diversity, equity and inclusion whilst developing skills in project management, operational management, and other areas of IT.

What you will be doing:

• You will be responsible for assisting the team with the administration of the IT operations through process automation and O365 suites of applications. Additionally project management, infrastructure support and administration. 
• The main area of focus will be Event support and Management of Meeting Room Technologies locally through process automation, tool development and testing, training, and documentation in relation to AV and Unified Communications.
• You will be responsible for taking on relevant projects and driving them to successful completion.
• Process improvement and innovation are key requirements of the role that should be exercised at all opportunities.

What you’ll need:

• Strong competence with various job-relevant tools & processes.
• Strong computing skills, orientated towards - Windows, MacOS, iOS, Android, SharePoint and the Office 365 power suite.
• Strong expertise in event support and the management of meeting‑room technologies, including process automation, tool development and testing, training delivery, and comprehensive documentation across AV and Unified Communications.
• Proven ability to work independently and collaboratively to lead and drive successful implementation/ adoption of IT services.
• Strong project management skills and understating of agile methodologies.
• Technical leadership experience including excellent customer focus
• Communicates clearly, in a way that others can understand within defined processes & policies.
• General IT knowledge on different technical areas with a high degree of technical aptitude and troubleshooting skills.

Meet the team

The local IT team develops and provides products and services to optimize/automate IT infrastructure services, improves work efficiency and liaises with 3rd level Support.

The team provides technical assistance and knowledge to our managed service of 2nd level staff, revises and updates existing programs and submit required documentation.

Handles cross-infrastructure topics to perform all tasks related to infrastructure integration. Overall monitoring, operating, and supporting of all IT systems in Ireland.

About DXC

DXC Technology creates new possibilities for technology to have a meaningful impact on people, businesses, governments, and society. DXC brings together a portfolio that spans software, services, and IT infrastructure to serve more than 1 billion customers in over 70 countries on six continents. 

We help customers build IT investment strategies that support transformation and the ability to deliver on business goals.

Employee Benefits:

• As part of our competitive remuneration package, flexible benefits are available. There is an option to “flex up and down” on specific benefits, for example buy or sell annual leave, Private Medical Benefit, Dental and Travel Insurance
• You will also have access to ‘Perks at Work’, a discount store to purchase gift cards at reduced rates and get discounts on holidays, restaurants, activities, groceries and more

What’s Next

Step into a role where your ideas, technical talent, and drive for innovation truly matter—apply now.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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