Observatory Ambassador Captain - One World Observatory

LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

THE ROLE

The Observatory Ambassador Captain is a guest-focused role responsible for creating a memorable experience for visitors. This position ensures guests from New York City, the United States, and around the world enjoy a welcoming, engaging, and high-quality visit to the Observatory.

ESSENTIAL DUTES AND RESPONSIBILITIES

• Greet and welcome guests upon arrival in assigned areas
• Ensure the safety and security of guests while on tour or within designated areas
• Deliver exceptional customer service by engaging with guests, answering questions, resolving concerns, and ensuring a positive experience
• Retain and apply operational knowledge (e.g., Observatory layout, experience locations) to assist guests with accurate and helpful information
• Communicate clearly and effectively with guests, maintaining a confident and professional presence at all times
• Support operations by performing additional duties as assigned by management
• Follow all company safety policies, procedures, and regulations; practice safe work habits; and complete all required safety training, including role-specific certifications
• Perform other related duties, tasks and responsibilities as required from time to time by leadership

SUPERVISORY RESPONSIBILITIES

• n/a

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions:

EDUCATION AND/OR EXPERIENCE     

• Must be at least 18 years of age
• High school diploma – or equivalent
• At least 1 years’ guest service experience, preferably in the Hospitality Industry
• Basic knowledge of point-of-sale systems preferred

SKILLS AND ABILITIES

• Highly motivated, enthusiastic, and eager to engage with guests in a fast-paced, interactive environment
• Demonstrated professionalism and exceptional customer service skills
• Strong ability to retain and accurately communicate historical and technical information.
• Multi-lingual or sign language proficiency preferred
• Energetic, outgoing, and proactive with an entrepreneurial spirit and creative approach to work
• Flexible availability to work non-traditional hours, including evenings, weekends, and holidays as needed

COMPENSATION

$22.00/hour and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401(k) plan.

WORKING CONDITIONS
Location: On-Site (One World Observatory, New York City)

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.