We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.
Position Overview
We are seeking a diligent and proactive Network Operations Specialist to join our Network Operations Center (NOC). This role is responsible for monitoring, fixing, and maintaining the health of our network infrastructure to ensure maximum uptime and performance. The ideal candidate will have deep technical skills, excellent problem-solving abilities, and the ability to work effectively in a fast-paced environment.
Key Responsibilities
Network Monitoring: Continuously monitor network systems, servers, and applications using NOC tools to identify and resolve issues.
Incident Response: Detect, diagnose, and advance network incidents in accordance with established protocols. Follow customer concern protocol as needed.
Troubleshooting: Perform first-level and second-level solve of technology impacts, network connectivity, hardware, and software issues.
Documentation: Maintain accurate logs of incidents, resolutions, and system changes.
Collaboration: Work closely with engineering, IT support, and vendor teams to resolve complex issues.
Maintenance: Assist in routine maintenance tasks such as patching, upgrades, and configuration changes.
Reporting: Generate performance and incident reports for management review.
Compliance: Ensure alignment to security policies, operational standards, and service-level agreements (SLAs).
Qualifications
Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
1–3 years of experience in a NOC, IT support, or network administration role.
Familiarity with monitoring tools (e.g., SolarWinds, Cisco Thousand Eyes, Dynatrace, Splunk).
Knowledge of networking concepts (TCP/IP, DNS, DHCP, VPN, firewalls, routing, switching).
Strong analytical and troubleshooting skills.
Superb communication and documentation abilities.
Ability to work in a 24/7 environment, including nights, weekends, and holidays as required.
Industry certifications (CompTIA Network+, CCNA, or equivalent) preferred.
WE HAVE:
A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation.
Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at www.nvent.com.
Commitment to strengthen communities where our employees live and work
We encourage and support the philanthropic activities of our employees worldwide
Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money
Core values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being:
Innovative & adaptable
Dedicated to absolute integrity
Focused on the customer first
Respectful and team oriented
Optimistic and energizing
Accountable for performance
Benefits to support the lives of our employees
At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other’s authenticity because we understand that uniqueness sparks growth.