Candidates who reside within 50 miles of the following locations may be asked to work in person on a hybrid schedule three days per week: Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, or Scottsdale, AZ.
Network Operations Global Service Partner (GSP) Sr. Advisor / Program Management Sr. Advisor
The Network Operations Global Service Partner (GSP) Sr. Advisor – is responsible for the strategic oversight, performance management, and financial governance of global service providers supporting provider data management and network operations. This role ensures partner delivery aligns with operational demand, quality standards, compliance requirements, and financial expectations.
In addition to operational accountability, this role owns invoice oversight, approval governance, and the ongoing evolution of transaction‑based pricing models. Working closely with Network Operations leadership, Finance, and matrix partners, the GSP Manager drives transparency, cost discipline, and value realization across onshore and offshore delivery models while enabling scalable, high‑quality network operations.
Responsibilities
Global Service Partner Oversight & Performance Management
- Owns end‑to‑end management of global service partner relationships supporting provider data management and network operations.
- Accountable for partner performance against defined service level agreements (SLAs), quality standards, productivity targets, and turnaround time expectations.
- Leads regular operational reviews and governance forums to assess delivery performance, identify risks, and drive corrective actions.
Financial Management, Invoicing & Pricing Governance
- Owns oversight and approval of global service partner invoices, ensuring accuracy, compliance with contractual terms, and alignment to delivered volume and outcomes.
- Establishes and maintains governance controls to validate transaction volumes, rate application, and billing logic prior to invoice approval.
- Partners closely with Finance, Procurement, and Legal to ensure financial controls, audit readiness, and policy compliance.
- Leads analysis of spend trends, unit costs, and pricing performance to identify risks, inefficiencies, and optimization opportunities.
- Plays a key role in the evaluation, evolution, and optimization of transaction‑based pricing models, including:
- Assessing alignment between pricing structures and operational complexity
- Identifying opportunities to shift toward value‑based or outcome‑aligned pricing where appropriate
- Supporting contract amendments or renewals with data‑driven recommendations
Capacity, Demand & Delivery Alignment
- Partners with Network Operations leadership, capacity planning, and resource management teams to align GSP staffing and cost models with forecasted demand.
- Oversees workload distribution across onshore and offshore teams to balance volume, complexity, cost, and risk.
- Proactively identifies delivery or financial risks tied to capacity constraints and partners with stakeholders to implement mitigation strategies.
Continuous Improvement & Value Optimization
- Leads joint continuous improvement initiatives with GSPs focused on increasing efficiency, accuracy, and cost effectiveness.
- Uses operational and financial data to identify root causes, performance gaps, and opportunities to improve both delivery outcomes and unit economics.
- Drives standardization and best‑practice adoption to reduce variability, rework, and cost leakage across partners.
Governance, Risk & Compliance
- Ensures GSP adherence to contractual obligations, financial controls, regulatory requirements, and audit standards.
- Supports internal and external audits by providing documentation, analysis, and remediation plans related to partner performance and invoicing.
- Escalates material operational or financial risks with clear impact assessments and recommended actions.
Stakeholder Communication & Executive Reporting
- Provides clear, concise reporting to senior leaders on partner performance, financial performance, risks, and improvement initiatives.
- Delivers transparent insights through dashboards, scorecards, and executive summaries that support informed decision‑making.
Qualifications:
- Bachelor’s degree or higher strongly preferred in Finance, Business, Operations, or a related field or equivalent work experience required
- 5+ years of experience in operations management, vendor management, or service delivery leadership required
- Demonstrated experience with financial oversight, invoice validation, or cost governance in a services environment
- Experience managing offshore or global service partners
- Strong analytical skills with the ability to connect operational performance to financial outcomes
- Proven ability to influence cross‑functional partners and external vendors
- Experience with transaction‑based or unit‑priced service models
- Experience supporting healthcare operations, provider data management, or regulated environments
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of 116,100 - 193,500 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.