Job Description:

Better and fairer care. Always.

St Vincent's has been a leader in Australia's health and aged care landscape for more than 165 years. Since our founders, the Sisters of Charity, opened our first hospital in 1857, our services and nearly 30,000 people have been behind some of Australia's most important medical breakthroughs. We are a microcosm of Australia’s health and aged care system and are uniquely positioned to lead and respond to our rapidly changing environment.

We are looking for a special kind of person - a St Vincent’s kind of person. Someone who puts excellence, compassion, connection and caring for other people at the heart of everything they do.

Reporting directly to the Head of End User Compute (EUC) and Assets, the IT Asset Analyst will be responsible for contributing to critical enterprise initiatives that improve service delivery, reduce risk, support audit readiness, and increase financial visibility. You’ll play a key role in maintaining asset data integrity, supporting governance frameworks, and identifying cost savings opportunities across the asset portfolio.

You will work closely with teams across Cybersecurity, Infrastructure, Procurement, and Finance to ensure effective and compliant asset management, while also supporting the rollout of new ITAM capabilities within our ITSM platform.

This is a Permanent Full Time position based in any of our Group Head Offices in Sydney, Brisbane or Melbourne on a hybrid working arrangement – 3 days a week in office and 2 days working from home.

Key responsibilities of the role:

Leadership & Accountability

Take ownership of the asset lifecycle – from provisioning to retirement.
Ensure compliance and visibility of all hardware and software assets.
Represent ITAM in cross-functional forums and support audit preparation.
Mentor junior team members and contribute to a collaborative analyst team

Strategy & Execution

Support the implementation of ITAM strategy, roadmap, and toolsets.
Drive improvements in asset discovery, CMDB accuracy, and lifecycle planning.

Stakeholder Engagement

Act as a liaison between Digital & Tech, Cybersecurity, Procurement, and Finance.
Build strong relationships with vendors and service providers.

Financial & Risk Management

Track and report on software usage, mobile costs, and asset depreciation.
Highlight and pursue cost optimisation and recovery opportunities.
Support internal audits and compliance reviews.

Ensure alignment with ITIL, ISO standards, and SVHA policies.
Maintain audit-ready records, secure asset tagging, and Essential Eight alignment.
Support incident and cyber event investigations with accurate asset data.

Operational Support

Maintain clean, current records in HAM/SAM and CMDB.
Execute lifecycle processes including provisioning, tagging, shipping, and disposal.
Collaborate with service teams to ensure asset availability and alignment to service delivery.

Innovation & Continuous Improvement

Recommend automation, dashboarding, and process improvements.
Stay informed of ITAM trends and contribute to documentation and SOPs.

Things that work for us:

Demonstrated experience IT Asset Management, preferably within a complex environment.
Familiarity with ITSM/ITAM platforms (e.g., ServiceNow, HAM, SAM).
Strong attention to detail and ability to manage data integrity.
Knowledge of ITIL practices, software licensing, and CMDB structure.
Excellent stakeholder engagement skills and a solutions-focused mindset.

Things that work for you:

Ability to visibly see your impact on the business and its service
Competitive salary packaging options
Discounted private health insurance
Employee Assistance Program for staff and their families
Access to the Fitness Passport (FP)

At St Vincent’s we value inclusivity and diversity and acknowledge the importance of creating a work environment that is welcoming, safe, fair and impartial and invites people from all backgrounds to join us.

Pre-Employment Checks

Your employment is conditional upon the completion of all required pre-employment checks, including relevant immunisations.

Equal Opportunity

We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone.

How To Apply

Please submit your application via the Apply button, include your resume and a brief cover letter outlining your experience and suitability.

Respectfully, no recruitment agencies.

LEADERSHIP & ACCOUNTABILITY

Assists in the day-to-day operations of SVHA’s network and communications platforms under supervision.
Responds to alerts and tickets related to network faults, incidents, and service degradation.
Coordinates planned outages and scheduled works with vendors and internal site stakeholders.
Escalates issues to senior engineers and managed service providers as required.

PEOPLE LEADERSHIP & DEVELOPMENT

Demonstrates a willingness to learn and develop technical competencies.
Participates in team meetings, knowledge-sharing sessions, and technical documentation upkeep.
Receives mentorship from senior engineers and contributes to runbook creation.

STRATEGY & EXECUTION

Supports project and BAU activity by performing basic technical tasks such as patching, testing, and cabling coordination.
Updates diagrams, asset lists, and configuration baselines under supervision.

STAKEHOLDER & RELATIONSHIP MANAGEMENT

Acts as the coordination point for internal site contacts during vendor-planned works and outages.
Maintains contact with MSPs and telcos to ensure effective scheduling and communication of service impacts.
Provides courteous and timely communication with clinical and corporate stakeholders.

GOVERNANCE, RISK & COMPLIANCE

Complies with SVHA’s change management processes, ensuring all changes are logged and approved.
Follows standard operating procedures and access control policies.
Assists in maintaining network documentation and audit artefacts.

OPERATIONS & SERVICE MANAGEMENT

Monitors alerts and dashboards (e.g., Cisco DNA, PRTG, NetFlow) and logs tickets for further triage.
Provides first-level fault analysis and supports incident response.
Performs follow-ups on open service requests and assists with vendor coordination.

INCIDENT MANAGEMENT

Responds to alerts and assists in triage for high-severity incidents.
Coordinates with site teams and vendors during outages and service disruptions.
Documents incident response activities and updates stakeholders.

INNOVATION, RESEARCH & KNOWLEDGE

Contributes to the continuous improvement of documentation and knowledge articles.
Participates in internal training and keeps abreast of networking fundamentals.

PROCESS & PERFORMANCE MANAGEMENT

Tracks service request statuses, escalations, and vendor communications.
Contributes to reporting on operational performance and support metrics.

EXTERNAL ENGAGEMENT & PARTNERSHIPS

Supports delivery and performance across SVHA’s network and UC vendors, carriers, and MSPs.
Participates in joint governance forums and escalation management.

CULTURE & VALUES ALIGNMENT

Embeds SVHA’s mission and values in all operations and decisions.
Supports inclusive, safe, and ethical practices in all aspects of technical service delivery.
Centres operational decisions on clinical safety, user experience, and community impact.

ON-CALL & CLINICAL TECH RESPONSIBILITIES

Participates in an on-call roster under supervision.
Supports the recovery of network services during critical events.

Works closely with senior engineers to restore services and communicate with clinical areas.

Closing Date:

14 January 2026 11:59pm

Reconciliation Action Plan:

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at indigenouscareers@svha.org.au

View Reconciliation Action Plan