The NKAM purpose is to develop mutually beneficial business relationships between Linde and their designated portfolio of customers. Whilst also ensuring:
National Key Account individual targets are achieved
Ensuring all CRM targets including visits, pipeline and quotation quotas are met
Develop and implement a customer strategy for all accounts within their portfolio in conjunction with the CDP and contract managers.
We offer:
- Achieve business objectives for NKA within designated customer accounts (OI, Net Sales, Profit)
- Manage and develop their National Key account portfolio and pipeline including renewals; through the EOC process.
- Take responsibility for the sales process from forecasting enquiries and order to delivery
- Maintain and update CRM systems to show all customer visits and review meeting.
- Co-ordinate and respond to all tenders received in conjunction with relevant teams within the business.
- Respond and facilitate to any short term rental requirements. Identify profitable business opportunities from targeted accounts.
- Ownership of customer communication and stakeholder management.
- Collaboration with the LMH UK Regional Sales team to deliver the most effective customer solution and experience.
- Analysis of account profitability data, identification and proactive intervention to optimise performance.
- Assist in the resolution of aged debt and invoicing queries. Identify any health and safety concerns and advise any necessary recommendations, for both LMH employees and our customers.
Any ad-hoc duties as defined by your line manager.
Tasks and Qualifications:
Required functional competencies /experience and qualifications:
- Relationship management
- Commercial acumen
- Strategic business acumen
- Results focused
- Stakeholder management (internal and external)
- Forecasting, planning and strategy development
- Negotiation skills
- Complex sales process understanding
- Product/solution knowledge
- Change management
- Forecasting and reporting skills
- Communication, presentation skills
Information Technology