A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.
The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.
Job Summary
Responsible for overseeing the relationship of our largest national customers by working with their corporate decision makers and White Cap stakeholders to drive sales growth. The National Account Manager will own the C-suite relationship, create executive account strategies, secure category program business, and leverage analytics to drive account growth. Serves as the lead resource to accomplish the complete ownership of these customers. Manages a 10 – 12 customer portfolio of $50M – $100M in revenue. If selected for this position, the company will run a Motor Vehicle Record (MVR) report. A requirement of this position is an acceptable MVR report.
Major Tasks, Responsibilities and Key Accountabilities
Develops and manages new and existing corporate customer relationships, including C-suite leaders, to maximize account profitability, while supporting Account Managers by assisting with customer relationships and selling on large projects.
Coordinates with Sales Leadership (e.g., VP of Sales, Regional Sales Managers) to drive sales on key projects and program opportunities. Drives continuity between our field teams and the customer's offices.
Builds and maintains strong relationships with job site superintendents, customer field contacts, and a wide network of stakeholders within the strategic account and surrounding areas.
Develops and executes strategic key account plans aligned with the account’s goals to drive customer growth, leveraging analytics to enhance performance visibility and identify growth opportunities.
Proposes and secures customer category programs (Safety program, Tool program etc
Advocates for account needs by convening and steering the sales team, rallying resources, and calling people to action in order to build credibility and track results.
Cooperates with internal stakeholders (e.g., Operations) to drive account’s success.
Coordinates complaints as the first point of contact (handling by sales).
Nature and Scope
Displays the highest level of critical thinking and analysis in bringing successful resolution to high-impact, complex, and/or cross-departmental problems. Makes prompt, sound decisions when faced with complex and often contradictory alternatives that result in successful outcomes.
Operates with considerable latitude. Situations may have little or no precedent requiring original or new concepts or approaches without guidance from others. Reaches decisions under conditions of uncertainty.
Develops or engages/directs others in developing innovative solutions to important, highly complex strategic and operating problems; cross-departmental considerations are often present.
Work Environment
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Typically requires overnight travel 20% to 50% of the time.
Education and Experience
Typically requires BS/BA in a related discipline. Generally 8+ years of experience in a related field OR MS/MA and generally 5+ years of experience in a related field. Certification is required in some areas.
Preferred Qualifications
5+ years sales experience in commercial construction supply distribution, with strong past performance.
History of building relationships with corporate-level customers to drive customer sales.
Strong presentation skills, with proficiency in PowerPoint.
Strong analytical skills, with proficiency in using PowerBI and Excel.
Experience with CRM (e.g., SFDC).
If you’re looking to play a role in building America, consider one of our open opportunities. We can’t wait to meet you.