Digital Account Management Associate

Ready to take the wheel? As a Digital Account Management Associate at Clarivate, you’ll own a portfolio of customer accounts and play a hands-on role in driving renewals and new business within our Academia & Government segment. This entry-level role is fast-paced, high-volume, and perfect for someone who thrives on ownership, momentum, and daily wins.

You’ll engage customers, execute sales processes with precision, and spot opportunities in real time—building core sales skills while contributing directly to retention and revenue growth across academic, government, nonprofit, and corporate customers.

About You – experience, education, skills, and accomplishment…

• Bachelor’s degree (4-year undergraduate) or equivalent relevant work experience
• Microsoft Office Excel 

It would be great if you also had… 

• Proficiency in Salesforce.com, MS Office (Word, PowerPoint, Excel), MS Teams, LinkedIn, Power BI, and ZoomInfo
• Background working with universities, publishers, corporations, and government/non-profit organizations engaged in research and discovery
• Experience with Artificial Intelligence platforms
• Salesforce (SFDC) and general CRM experience

What will you be doing in this role?...

• Act as the product and sales expert for EndNote, with a strong understanding of client workflows, use cases, and value drivers
• Translate customer pain points into solutions, demonstrating how EndNote delivers measurable value
• Achieve/exceed territory sales plan by meeting retention and new business targets (subscription and transactional)
• Forecast accurately to your direct manager with ongoing communication throughout each month
• Work efficiently with customers and leads by following Clarivate’s sales cycle and defined Salesforce processes
• Maintain a strong understanding of competitor products and articulate differentiation strategies
• Build long-term relationships in the academic, government, non-profit, and corporate sectors in North America
• Maintain adequate telephone, email, and MS Teams/WebEx meeting volumes as defined by Sales Management
• Create and update account profiles, actively hunt for new business, provide quotes, set up demonstrations, and book deals in Salesforce.com
• Share customer insights, product knowledge, and sales best practices across the team
• Track performance against clearly defined Key Performance Indicators (KPIs) that are specific, measurable, attainable, relevant, and timely

About the Team

We are a global leader in providing innovative information content and technologies that increase the productivity of students, scholars, research professionals and the libraries that serve them. We are committed to empowering research worldwide through strategic acquisition, management, and discovery of information collections for academic, government, corporate, school, and public libraries.  

Hours of Work

This is a full-time, hybrid position, working out of our Philadelphia, PA office location

Ability to be flexible with working hours across regions and time zones worldwide 

#CB

#LI-Hybrid

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.