ABOUT HUB:
In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world's largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected-through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one-of-a-kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.
We are the perfect fit if you:
are seeking a progressive work environment at a rapidly growing organization
have a desire to help others protect their future
have an entrepreneurial spirit and are challenged by the opportunity to grow the business
are focused on learning and development to enhance your industry knowledge and expertise
are a self-starter willing to invest time and energy to learn the technical aspects of our business
believe in integrity and building success by developing relationships with others
SUMMARY:
In the MyBenefits Champion role, the successful candidate will work in a call center environment providing benefits administration and customer support services via telephone and email. Successful candidate will act as a benefit advocate for our clients and help resolve employee benefit issues, as well as educate our clients on how to better utilize their health and insurance benefit plans by performing the following duties.
Responsibilities:
Communicates with employers, employees, and insurance carriers to resolve benefit issues.
Answers benefits and insurance claims questions and recommends corrective services to address customer complaints.
Works with team and supervisor to resolve complicated and escalated issues.
Works with a high volume of emails and calls.
Provides high quality of work with professional demeanor, technical accuracy and conformity to company policies.
Prioritizes problems and works through priorities.
WHAT YOU BRING TO THE TABLE:
3+ years of related customer service experience and/or training in health care or benefits administration; or equivalent education and experience.
Bachelor’s degree is preferred.
Benefits administration experience or experience working for an insurance carrier is strongly preferred.
Demonstrated customer service skills
Bilingual Spanish/English is preferred
Ability to read, analyze and interpret health and insurance benefit summaries, explanation of benefits, and summary plan descriptions.
Demonstrated proficiency in Microsoft Word and have the ability to develop basic Excel spreadsheets.
Disclosure required under applicable law in California, Colorado, Illinois, Maryland, Minnesota, New York, New Jersey, and Washington states: The expected hourly range for this position is $25.00- $30.00 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages: health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.
Join the HUB team and watch your career take off! Apply today!
Are you a veteran? Disabled? We welcome ALL candidates and are proud of our wonderfully diverse employee population.
#LI-NM1
HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.