Manager/Assistant Manager, Claims

Position Responsibilities:

• Manage various projects to improve operational effectiveness and customers’ experience
• Identify business problems and solutions, provide user requirements and collaborate with relevant parties to ensure successful implementation of solutions
• Adjudicate different types of claims of individual products, handling complicated claims and appeal cases for smooth resolution
• Provide internal training to claims adjudicators including but not limited to decline & appeal handling, effectiveness of claims communications to customers/agents, and compliance & regulatory requirements in claims operations
• Prepare claims management reports and statistics
• Review and update claims guidelines and manuals
• Perform ad hoc assignments or projects

Required Qualifications:

• Degree holder
• At least 8 years relevant working experience in life claims
• Experience in claims assessment, management of complicated/complaint cases and coaching of claims adjudicators
• Experience in supporting hotlines/complaint handling will be advantageous

Preferred Qualifications:

• Good interpersonal and communication skills
• Strong analytical and problem-solving skills
• Attention to details
• Able to work independently under tight schedule
• Proficiency in MS Word, MS Excel, MS PowerPoint and Chinese Word Processing
• Good command of English and Chinese, both spoken and written

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Hybrid