As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.
About the Role:
As a Manager of the Technical Account Management team, you will lead a team of talented Technical Account Managers who work with CrowdStrike customers based in North America and LATAM region to ensure that they are well protected and empowered to stop breaches. You will be expected to develop, build and retain a strong technical team in a rapidly growing and evolving company. You will work closely with CrowdStrike customers, understanding their challenges and how the TAM team can solve them to drive customer success. You will also partner with the sales team on planning and executing on a shared vision for the Americas region.
What You'll Do:
Build, develop and support a customer-focused team comprised of Technical Account Managers
Think outside of the box to constantly innovate and help protect our customers while providing excellent Premium Support service
Act as a coach, mentor, and educator to the Technical Account Managers on your team
Follow up with customers in response to CSAT survey results and identify areas of improvement and, if warranted, implement corrective actions
Maintain control of the overall resolution of any escalated case, leading cross-functional as needed
Participate in strategic planning sessions with customer success and sales management teams
Identify customers at risk across a large portfolio of accounts and coordinate the development of success plans to remediate the situation and ensure a successful renewal
Identify needed resources for supporting the customer success strategy in the region
Work collaboratively with sales counterparts, marketing, product development and other supporting teams
Act as the technical bridge between CrowdStrike and the customer by helping customers better understand CrowdStrike capabilities, while capturing their requirements and needs
Understand complex architectures and quickly identify possible gaps and opportunities due to enhance security effectiveness over traditional security technologies
What You'll Need:
Experience in people management position, ideally in customer support / customer success
Bachelor’s Degree in computer science or relevant work experience
Technical understanding of endpoint protection technologies
Motivated with excellent organizational skills
Self-starter with ability to work independently, but also manage expectations of both customers, employees, and peers
Strong communicator - written, verbal and presentation
Strong problem-solving skills with ability to implement systematic approaches to scale within a fast-paced environment
An aptitude for understanding how technology products and solutions solve business problems
Experience as a successful Technical Account Manager / Customer Success Manager with a track record of exceeding customers’ expectations
Demonstrated experience working with Sales organizations and product teams
A demonstrated ability to manage professional level employees
Ability to foster a positive work environment and attitude
Excellent written and oral communicator, with presentation skills and ability to engage at a variety of audience levels, to include being able to interact with senior executive stakeholders
Ability to work remotely and able and willing to travel on short notice, up to 25% of the time
Travel as needed
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Benefits of Working at CrowdStrike:
Remote-friendly and flexible work culture
Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe
CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.
CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.
If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.
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For detailed information about the U.S. benefits package, please click here.
Expected Close Date of Job Posting is:01-19-2026