About GoodLeap:
GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.
GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.
The Manager, Servicing Customer Support, is responsible for operational oversight of GoodLeap’s Servicing’s Customer Service function, including both outsourced (Genpact) operations and internal servicing teams. This role leads the day-to-day performance management across frontline agents, team leaders, training, quality, and workflow execution to ensure service excellence, regulatory compliance, and operational scalability. The position provides direct oversight of Genpact’s Customer Service operations, holding the team accountable to SLAs, quality standards, productivity metrics, and customer experience expectations. In addition, this role oversees internal Customer Service operations as well. The Manager serves as the primary liaison to Legal for complex customer matters and owns all executive-level customer escalations across the Servicing organization. This includes coordinating cross-functional resolution efforts, conducting root cause analysis, mitigating regulatory and reputational risk, and delivering clear executive-