Position Description
The Anoka County Emergency Communications Center (ECC) mission is to protect and serve the residents of Anoka County by providing professional, efficient 9-1-1 and non-emergency dispatch services. We manage critical communications systems and the public safety radio network to support first responders with accurate, timely information. We are committed to treating all individuals with respect and maintaining a safe, supportive, kind and collaborative work environment. The department has an immediate opening for Manager of Public Safety Systems who will perform various duties. Some of the critical responsibilities of this position include installing, upgrading, monitoring and reliability of computer systems, software, hardware and county servers. They ensure problems with network infrastructure and connectivity issues are limited to prevent disruption to department and county operations.
This is a full-time, exempt, remote/hybrid/on-site position. Interviews will take place the week of April 6th, 2026 for those selected to move forward in the hiring process.
Pay & Benefits
Anoka County Salary Schedule Grade 39: $107,993 - $151,112 ($51.92 to $72.65 per hour).
24 days of paid flexible time off and up to 12.5 paid holidays.
Comprehensive insurance, including medical, dental, vision, flex benefits and more at https://www.anokacountymn.gov/benefits
Medical and dental clinic exclusive to employees, located at the Anoka County Government Center.
Pension plan and other retirement investment options.
Advancement/professional development opportunities.
Work Location
This position will work at the Anoka County Emergency Communications Center, located at 13535 Hanson Blvd NW, Andover MN 55304
Expected work hours are Monday – Friday 8:00 a.m. – 4:30 p.m.
Job Duties and Responsibilities
These examples are not all inclusive and are intended to be illustrative of primary responsibilities of an Anoka County Manager, Public Safety Systems.
Manage operations of a team installing, configuring, and maintaining computer systems and associated peripheral equipment. Prioritize and delegate requests for service, provide direction and technical assistance to staff regarding system administration.
Ensure the triage of critical hardware and software malfunctions and contact vendors associated with the applicable products for contracted repair services. Make determinations on the replacement or removal of hardware.
Ensure efficient operation and availability of technology and automation systems for internal and external users.
Ensure operating efficiency and stability, ensure the security and integrity of all systems and data, report outages and respond to complex issues.
Determine and document user privileges and permissions. Triage application administration activities such as creating, modifying, and deleting users, optimizing remote access, and security access for messaging systems, databases, and web applications.
Plan for short-and long-term system enhancements, security, maintenance.
Manage budget projections.
Oversee the release of all software, hardware, and operating system updates.
Act as a liaison and communicate updates to departments.
Continuously improve options for hardware and software, processes and technical documentation, back-up procedures, test plans, and reports.
Develop and oversee backup and security plans for data protection and recovery.
Develop effective data access and data security procedures in compliance with county standards. Design training content and provide training to staff.
Provide leadership, coaching, and/or mentoring to a subordinate group, and may act as a lead providing daily work direction and managing timeline of weekly activities depending on assignment.
Qualifications and Requirements:
Minimum Knowledge, Skills, and Abilities Needed
Bachelor’s degree in information technology or a related field.
Five years or more (2,080 annual hours) of job-related experience in public safety, dispatch, information technology or a closely related field
In lieu of the required education, an equivalent combination of education and experience may be substituted on a year-for-year basis.
Preferred Knowledge, Skills, and Abilities Needed
Experience in Public Safety 911 PSAP
Possess an Emergency Number Professionals Certification
Previous leadership experience
Experience with various technologies in 911 PSAP
Knowledge and experience with transmission protocols
Knowledge and experience with hardware, operating systems, and application software
Knowledge and experience installing and managing network backup hardware and software
Physical Demands and Work Conditions
Standard office environment located within an emergency call center environment where periods of high stress and multi-tasking during emergency situations occur
Vision abilities required by this job include close vision, distance vision, and the ability to adjust focus, such as to work on computers. Ability to see colors, shades and brightness
Hearing abilities required for general and phone communication, signals, and machine sounds
Cognitive abilities required include problem solving, prioritization of tasks, short- and long-term memory, interpreting and understanding written documents, and general mathematical skills
Assignments may require several hours of varied physical activity in addition to viewing a computer screen, sitting at a desk, or walking/standing to assist county employees
Physical activity may include repeated bending, stooping, reaching, frequent wrist and finger manipulation to complete computer work, and occasionally pushing carts to transport equipment
Regular lifting of 20-50 lbs. while moving materials.
Equipment used includes computers, phones, and standard office equipment in addition to IT maintenance and/or Emergency Dispatch equipment depending on assignment
IT maintenance equipment may include but is not limited to hand and power tools, electrical and electronic installation and testing tools/instruments, and personal protective equipment
Emergency Dispatch equipment may include but is not limited to Computer Aided Dispatch Applications (CAD), 911 systems, TTD machines, a variety of alarms and monitors, headsets, and two-way radios
Occasional travel to other county work sites as needed
Travel between work sites may require driving a county vehicle and/or a personal vehicle
Exposure to toxic or caustic chemicals, electrical shock, airborne particles, prolonged vibration from machinery, and other hazards is possible while performing essential duties
Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions
Additional physical/mental requirements that occur may not be listed above, but are inherent in performing the position's essential functions
Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions
Selection Process
It is important that your application show all the relevant education and experience you possess. This information will determine which candidates will proceed in the selection process. A submitted application is also used to verify the answers to any supplemental questions.
Pre-employment Requirements
Anoka County has determined that successfully passing a pre-employment criminal/driving background check, drug screen and DOT physical, and/or other qualifications checks may be necessary for certain positions. Applicants may be required to sign an informed consent form allowing the County to obtain to conduct such screenings and/or verify their qualifications in connection with the position sought. Applicants who do not sign the informed consent form will not be further considered for the position.
About Anoka County
As the fourth largest county in Minnesota, Anoka County thrives because of the diversity, dedication, determination, and innovation of our employees. United by our mission- Commitment to Excellence: Through collaborative efforts, we seek to improve lives and serve with care, integrity, and professionalism- we offer a wide range of career opportunities for people with a variety of personalities, abilities, knowledge, and life experiences. Together, we work toward a single purpose of serving Anoka County’s 369,000 citizens in a respectful, innovative, and fiscally responsible manner. If your career aspirations resonate with our mission, we invite you to Find Your Path with Anoka County! Hear from other Anoka County employees here.
Commitment to Affirmative Action and Equal Opportunity Employment
Anoka County is committed to the principles of our Affirmative Action Plan and Equal Employment Opportunity. It is the policy of Anoka County to recruit, hire, train, and promote persons in all job titles, without regard to race, color, creed, religion, sex (including pregnancy and gender identity), national origin, marital status, genetic information, status with regard to public assistance, physical ability, sexual orientation, or age except where such status is a bona fide occupational qualification. It is the policy of Anoka County to make employment decisions in a manner that will further our Affirmative Action Plan and Equal Employment Opportunity.
If you require accommodations or have any other questions regarding this job posting, please call the Anoka County Human Resources Department at 763-324-4300 and reference the posting title and number. If you have questions about the hiring process, please visit: https://www.anokacountymn.gov/4411/Application-Process
Anoka County is an Equal Opportunity Employer, please see our EEO policy: https://www.anokacounty.us/401/Diversity-EEO