Location
Brookfield Chicago - 350 N Orleans Street, Suite 300
Business
At Brookfield Properties, we believe retail should be anything but typical. It’s why we’re integrating shopping, dining, entertainment, and more to reimagine retail experiences everywhere. Because for us, retail isn’t just about managing properties or redeveloping malls. It’s about creating inspiring spaces that draw consumers in. It’s about helping our tenants build their brand in a big way. It’s about contributing to our communities. And, more than anything, it’s about bringing people together.
If you’re ready to be a part of our team, we encourage you to apply.
Job Description
Position Summary
The Manager or Property Technology leads the management and advancement of property technology across the retail portfolio, including IoT devices, physical security, energy management systems, and related infrastructure. This role oversees the delivery of technology initiatives spanning infrastructure, networking, telecom, and applications, partnering closely with IT teams, property stakeholders, and vendors.
Responsibilities
- Oversee delivery, servicing, and support of property technology solutions, ensuring projects are completed on time and within budget.
- Oversee incident monitoring, triage, investigation, and resolution of property technology issues by coordinating remediation efforts with internal teams and external vendors.
- Collaborate with Product Managers, Business Analysts, and Project Specialists to define scope, timelines, and deliverables for projects and initiatives as they arise.
- Plan and lead concurrent technology projects, including scheduling, site coordination, and vendor management, occasionally requiring after-hours oversight.
- Manage day-to-day tenant internet and carrier operations, including telecom installation and troubleshooting.
- Support the development and implementation of IT policies, standards, and best practices in partnership with Product Managers.
- Ensure compliance with cybersecurity, physical access, data handling, and legal requirements.
- Oversee vendor relationships, performance, and SLAs, ensuring service quality and contract compliance.
- Provide project communications and updates to property teams and IT leadership.
- Foster strong relationships with IT, property management, and vendor partners to identify and implement technology improvements.
- Other duties as assigned.
Qualifications
- High school diploma or GED required; BICSI certification is a plus.
- Minimum 5 years of experience in IT operations, infrastructure support, or service delivery; experience with a real estate or property management company preferred.
- Proven track record in managing field-based IT projects involving networking, telecom, and device deployments.
- Experience leading teams and coordinating multiple projects in dynamic environments.
- Strong vendor management experience, including contract oversight and field service coordination.
- Ability to navigate property operations and collaborate effectively with both technical and non-technical stakeholders.
- Knowledge of low-voltage cabling and building technology; familiarity with compliance standards preferred.
- Excellent written, verbal, and listening skills.
- Strong organizational and problem-solving skills, with consistent attention to detail and follow-through.
- Strong budgeting and cost-tracking abilities.
- Proficiency with ServiceNow or similar platforms for issue tracking and project management.
Benefit Information
- Competitive compensation
- Medical, Dental and Vision beginning day 1
- 401(k) Company matching
- 401(k) Vests on Day 1
- Career development programs
- Charitable donation matching
- Generous paid time off (i.e., vacation, personal holidays, paid sick time)
- Paid Volunteer Hours
- Paid Parental Leave
- Family planning assistance including IVF, surrogacy, and adoption options
- Wellness and mental health resources
- Pet insurance offering
- Childcare Assistance
- Commuter benefits
- A culture on our values of Act with Integrity, Build Mutual Trust, Take Initiative and Win Together.
We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.
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