Our secret to leading the way in hospitality? We put our people first!
At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment.
Join us and Be a Part of Something Good.
Job Summary
The Manager, Operations Integration supports the Operations Team through project management, KPI tracking and the continuous assessment of potential risk associated with cross functional initiative implementation. This role is also responsible for presentation development for various audiences as directed from Operations Leadership.
Job Responsibilities and Duties
Leads the Operations Team project status meetings and reporting cadence
Documents Operations Team Project Establishment Briefs as required for Transformation Office approval
Manages the Quarterly Operations Integration and Operations call schedule
Develops executive level presentations and project updates as required to keep all stakeholders informed and aligned
Supports the Sr. Director, Integration with tasks associated with the management of the Operating Committee
Communicates and executes integration plans that ensure the efficient merging of operational functions, processes, and systems
Identifies opportunities for operational efficiencies and improvements during integration
Executes change management strategies to minimize disruption and maximize the success of integration efforts
Communicates with department leaders and project managers to ensure smooth integration with Operations
Manages a cross functional calendar of all upcoming initiatives that will be communicated and rolled-out to Operators.
Knowledge, Skills, Abilities
Demonstrated project management and organizational capabilities
Functional understanding and knowledge of restaurant/retail operations procedures, and processes
Proficiency with Powerpoint and Excel
Strong communication skills
Experience with project management programs such as SmartSheet and Monday.com
Requirements
Education Requirements
Bachelor's Degree
Education or Certificate Details
Project Management Certificate preferred
Work Experience
3-5 years
Supervisory Experience
2-4 years
Physical Requirements
Basic keyboarding or other repetitive motions
Lifting/pushing objects weighing over 10 lbs.
Benefits at Shake Shack:
A work environment where you can come as you are, share your ideas, have fun, and work collaboratively:
Weekly Pay and Performance bonuses
Shake Shack Meal Discounts
Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more
Medical, Dental, and Vision Insurance*
Employer Paid Life and Disability Insurance*
401k Plan with Company Match*
Paid Time Off*
Paid Parental Leave*
Access to Employee Assistance Program on Day 1
Pre-Tax Commuter and Parking Benefits
Flexible Spending and Dependent Care Accounts*
Development and Growth Opportunities
*Eligibility criteria applies
Pay Range - $103,050.00 - $135,300.00Click the "Apply" button above to apply for this opening.
About Us
Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."
Shake Shack is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.