Associate Manager | In-Store Member Engagement

About the Role

In this role, you will be responsible for executing in-store loyalty engagement programs and providing actionable insights through reporting and analysis. You will operationalize planned activities across stores, working with field leadership and HQ partners by leveraging data to optimize performance and results. This role requires strong MS Excel skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

What You'll Do

• Partner with Store Operations, Field Leaders, and HQ teams to implement loyalty initiatives that drive customer acquisition, retention, and brand loyalty.

• Build and maintain reporting tools to track program performance, identify trends, and highlight opportunities for improvement.

• Analyze data to provide insights that inform decision-making and optimize in-store loyalty programs.

• Support execution of seasonal and promotional programs in stores, ensuring alignment with business priorities and operational readiness.

• Coordinate communications and training materials for field teams to ensure successful program adoption.

• Prepare and distribute clear, actionable reporting for field teams and business partners.

• Manage project timelines, resources, and deliverables; track progress and escalate risks as needed.

• Adapt team priorities to respond to customer and business partner needs. The role is highly hands-on and requires flexibility, a strong sense of ownership, and a willingness to support a range of projects as business needs evolve.

Who You Are

• Advanced Excel skills (pivot tables, VLOOKUP, formulas, charts) and experience creating reporting dashboards.

• Strong analytical skills with ability to interpret data and translate into actionable insights.

• Solid understanding of retail operations and loyalty programs.

• Strong communication skills to influence and collaborate across teams.

• Ability to manage multiple tasks and deadlines while maintaining attention to detail.

• Problem-solving mindset with ability to adapt quickly to changing priorities.