About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
Think of yourself as someone who will lead the operations of TaskUs' properties and be our subject matter expert who provides guidance to the Facilities team as they strive to provide a world class environment that will allow our teammates to be their best at work. You are expected to provide thoughtful leadership guided by the TaskUs Core Values in running the site. The TaskUs brand shall be evident through the quality of service your team provides to anyone who walks into our locations - from maintaining cleanliness, ensuring everyone is safe, giving quality meals, and keeping the whole site in good working condition.
You must have the capability to inspire the people reporting directly to you. Must have the experience of leading a team for a minimum of 3 years with at least a minimum of 4 direct reports. You, as their lead, are expected to be their coach so that they understand and perform the world class standard of service that TaskUs aims to achieve, and are culturally aligned and will live the core values at all times.
The team you lead is responsible to care for the people onsite. You are expected to audit the site on a regular basis while engaging with teammates in order to understand their needs and make sure these are attended to. You are also expected to build a close relationship with your site leadership, in order to understand and address any high level issues or concerns and ensure that site operations run smoothly.
Must be willing to take ownership of end to end transactions of the housekeeping, safety and security, maintenance, food services, business continuity, and general site management. Must have a high level of accountability that he/she must share with the rest of the team and direct reports.
At least 5 years experience in Facility management and/or Hospitality/Customer Experience, Cruise ships, Resorts, Hospitals, and the like in a management/leadership capacity.
Strong moral standards and professional ethics. Able to coach and make decisions based on the highest standards of integrity.
Mentoring capability and being able to make sound decisions with little to no supervision.
At least 7 years experience in property or facilities management.
BPO/Corporate or Hospitality experience is a plus factor.
Knowledgeable with PEZA, BOI, and general government licensing.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public through business presentations or townhalls.
Capable of giving best judgment on escalations and emergency situations. Able to analyze situations quickly to make the best decision.
High level of Emotional Intelligence and can keep up with changes and new directions. Quick on their feet and overall good decision maker.
High level of perseverance and passion.
Willing to work in a cyclical schedule.
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.