Manager, Online Curriculum Design

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

Leads the Company’s property systems training curriculum development and digital adoption program efforts by overseeing the strategy, governance, design, development, and implementation of digital curriculum and WalkMe digital adoption solutions that drive software acclimation for the Company’s property management software platform, enhance team member performance and retention, and improve customer satisfaction.

JOB DESCRIPTION

KEY RESPONSIBILITIES:

• Establishes annual goals and objectives for digital curriculum, WalkMe programs, projects, and initiatives that align with the overall IT business plan, digital transformation strategy, and the Company’s philosophy related to team member education, development, performance, adoption, and retention.
• Monitors, researches, recommends, and incorporates emerging trends in online training, e-learning curriculum design, digital adoption platforms (DAP), and WalkMe solutions; utilizes the WalkMe Institute, WalkMe Support Releases, and community resources to remain current with WalkMe releases, best practices, and continue advanced product education.
• Oversees and implements program evaluation methods that measure participant learning in the Company’s Learning Management System (LMS), WalkMe solution effectiveness, impact on performance, user adoption, and ROI by developing surveys, tests, follow-up evaluations, WalkMe Insights analytics, and reporting on training and adoption results to leadership.
• Reviews, makes recommendations, and updates existing curriculum materials and WalkMe solutions to reflect changes in the Company’s business practices, industry trends, and user needs; recommends governance approaches and implementation strategies that ensure updated programs integrate seamlessly, promote reusability, and scale across digital adoption efforts.
• Monitors end-user feedback, Learning Management System (LMS) requests, WalkMe Insights data, support tickets, and user enhancement requests to identify adoption barriers, ensure issues are addressed and resolved quickly, and drive continuous optimization.
• Oversees the administration of the Company’s Learning Management System (LMS) and WalkMe platform by managing communication with online training partners, service providers, and WalkMe support teams; assists in the resolution of system or user-related issues and enforces governance policies for consistent usage.
• Facilitates the selection of third-party training partners, vendors, or consultants by researching proposed contractors, service providers, arranging demonstrations and pilots, evaluating products and services, and conducting tests to determine appropriateness to the Company’s online curriculum, WalkMe needs, and overall digital adoption strategy.
• Provides leadership and customer service by responding to requests for digital curriculum, and WalkMe solutions, addressing issues and concerns logged via the Helpdesk, recommending tailored solutions, and championing user-centric digital experiences.
• Provides custom reports, ad hoc analysis, and executive-level insights as required by various internal business groups related to training performance, WalkMe adoption impact, productivity gains, support ticket reduction, and organizational performance to demonstrate program value and support scaling.
• Supervises the team of design associates by interviewing, hiring, orienting, and training employees, and manages their performance in accordance with Company policies, values, and business practices."
• Completes various human resources, financial, administrative, and other reports and analysis, and performs other duties as assigned or as necessary

BASIC KNOWLEDGE & QUALIFICATIONS:

• Demonstrated ability to read, write, and communicate effectively to create and deliver executive-level presentations to managers, staff, and leadership; lead, mentor, and oversee the design and implementation of digital curriculum programs and WalkMe digital adoption initiatives across the organization.
• High-level proficiency in governing and scaling curriculum development, training programs, participant and facilitator learning materials, instructional activities and events for a wide variety of formats and delivery systems; high-level proficiency in governing and scaling WalkMe solutions, including oversight of all WalkMe Apps, using the WalkMe Editor and associated authoring tools (e.g., JavaScript, HTML, CSS), while enforcing reusability, best practices, and governance standards.
• Demonstrated proficiency in e-learning design principles and associated authoring tools (e.g., Articulate Storyline, Camtasia, Snagit, PowerPoint, etc.); demonstrated advanced proficiency in digital adoption platforms, analytics tools like WalkMe Insights, and measuring program impact, ROI, adoption metrics, support ticket reduction, and performance outcomes.
• Ability to lead cross-functional discussions, manage conflict and disagreement, bring closure to project-related design and implementation sessions, align stakeholders (including IT, business units, and executives), and drive consensus on curriculum and WalkMe strategies and priorities.
• High degree of proficiency in word processing, spreadsheet, and database management programs in order to complete required reports, evaluate applications and systems, analyze adoption and training data, and produce necessary communication materials, executive summaries, and program dashboards.
• Proficient in project and program management skills, developing and implementing complex initiatives, managing budgets and deadlines, creating and overseeing WalkMe project plans and digital adoption roadmaps, enforcing governance models, capacity planning for the team, and managing multiple priorities against established budgets and deadlines to scale the program effectively.
• Knowledge and experience in real estate or property management preferred, or ability to learn business processes quickly in order to guide the development of fact-based procedures, instructions, training materials, and WalkMe solutions that align with Company operations and enhance software acclimation.
• Employment history that demonstrates the application of education or training background sufficient to lead, design, provide, and oversee educational information, training solutions, and digital adoption programs to staff and management in operations, management, and technology; proven experience supervising instructional designers, WalkMe builders/designers, or similar teams to deliver high-impact results.
• Bachelor’s or master’s degree in education, communications, business systems, computer science, or related field and/or equivalent work experience in a similar managerial role leading learning, digital adoption, or change management programs.
• WalkMe Certified Builder and/or WalkMe Certified Engineer (or equivalent advanced certification) highly preferred; WalkMe Program Manager certification (or equivalent from WalkMe Elevate/Digital Adoption Institute) strongly preferred; additional certifications in project management, change management, or instructional design a plus.
• 3+ years of progressive experience in digital adoption, learning & development, or related fields, with at least 2 years in a supervisory or leadership role overseeing curriculum development and/or DAP implementations; demonstrated success in building or contributing to a Digital Adoption Center of Excellence (CoE) or similar governance structure preferred.

SPECIALIZED SKILLS:

• Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to area(s) of responsibility, reporting violations to appropriate individual(s).
• Practices proper safety techniques in accordance with Company, property, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to appropriate individual(s).
• Identifies areas for improvement within and outside the WalkMe implementation area, offering suggestions to enhance efficiency and productivity.
• Keeps abreast of current changes in technology, processes, and standards within the industry and area(s) of responsibility by attending internal and external training classes, research and/or subscribing to the internet or other professional publications, or utilizing other appropriate method(s) to obtain business and professional information, and applies knowledge and practices to area(s) of responsibility.

TRAVEL / PHYSICAL DEMANDS:

• Team members work in an office or remote work environment. No special physical demands are required.
• Rare or occasional travel may be required to attend business meetings, training programs, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.
• Job demands may require long periods of sitting
• Job demands may require occasional heavy lifting, up to 25 pounds (11.4 kg)

#LI-RS1

Additional Compensation:

Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.

• Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.

• Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered*:

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.

• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.

• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.

• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).

• 401(k) with Company Match up to 6% of pay after 6 months of service.

• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).

• Employee Assistance Program.

• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.

• Charitable giving program and benefits.

*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.