Manager, In-Home Service Network Performance

The In-Home Service Network Performance Manager is a lead role ensuring quality of service across the entirety of the Assurant Field Service Network. Reporting to the Network Capacity Director, the NPM will lead a team of 2 Client Support Specialists responsible for performance monitoring, network justification, vendor compliance, vendor status updates and onboarding, network communications and policy/process documentation. The Network Performance Manager will be responsible for developing, implementing and maintaining effective and scalable business processes to efficiently identify, document and correct out of compliant or underperforming behaviors.

What will be my duties and responsibilities in this job?

• Responsible for developing, implementing and maintaining service provider compliance, communication, procedures and process documentation for entire field service network
• Analyze QOS performance across network to identify opportunities for corrective action and/or network status updates.  Consistently monitor network volume and demand to justify/optimize provider portfolio
• Provide Vendor Partner support via Departmental Mailbox, Dispatch Platform,  Compliance reports, and internal collaboration to ensure continuity in capacity and availability
• Lead and support continuous improvement initiatives using Six Sigma and project management methodologies
• Serve as primary network contact to resolve Executive and Customer escalations, status updates, and inquiries

What are the requirements needed for this position?

• Bachelor’s degree in business, supply chain, operations, or related field
• Minimum 3 years’ experience in partner/vendor management, service delivery, or operations
• Prior Team Management experience
• Strong analytical and problem-solving skills with experience in data-driven decision making
• Proven ability to collaborate across cross-functional teams
• Excellent communication and relationship-building skills
• Proficiency in Microsoft Office Suite and data analysis tools
• Travel up to 20%

What other skills/experience would be helpful to have?

• MBA or advanced degree preferred
• Six Sigma Certification strongly preferred
• Experience in service operations within the wireless or in-home industry
• Experience with RFP/RFQ processes and supplier evaluation
• Familiarity with kaizen and lean methodologies

Pay Range:

$74,600.00 - $124,700.00

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Job Scam Alert
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