Associate Business Compliance Specialist (Hybrid)

As an Associate Business Compliance Specialist, you will provide a full range of compliance advice and services with specialist knowledge in support of American Family Life Insurance Company. As part of your work, you will manage our administrative processes and knowledge resources such as mailboxes and our SharePoint site. This work allows our company to continue showing up when it matters most and in a person’s darkest time. As a member of the Compliance Team you will have the opportunity to work many different people and areas throughout the enterprise giving you exposure to large network of colleagues to help build your career.

In this Hybrid role, you will spend 50% of your time (10 days a month) working from office, proximate to one of our office locations (within approximately 35-50 miles). Madison, WI 53783; Phoenix, AZ 85034.

Position Compensation Range:

$52,000.00 - $77,000.00

Pay Rate Type:

Salary

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

Primary Accountabilities
• Researches and conducts investigations to coordinate written complaint responses for complainants, insurance departments and other regulatory agencies.
• Proactively identifies underlying issues and/or trends that may present additional risk or impact to corporate mission, vision and values by acting as a liaison with business partners.
• Responsible for investigating non-complex fraud allegations.
• Evaluates internal control reports proposes changes or updates to policies and procedures accordingly. Supports internal control unit/audit to actively recognizes potential opportunities or issues and make recommendations to remediate potential issues to mitigate risks.
• Handles non-complex DOI reporting.
• Oversees record retention schedules and business continuity plans for team.
• Works business partners to develop and maintain processes and procedures to facilitate the timely and accurate execution of all types of new state expansion or product, service or sales enhancements or regulatory/legislative changes.
• Develops knowledge to serve as resource for best practices and current system functionality as well as provide guidance and advice for enhancements or changes, especially where forms are affected.
• Serves as a liaison and committee member to various groups charged with directing and designing system edits, workflows and various processes and procedures necessary to effectively run our business.

Specialized Knowledge & Skills Requirements
• Demonstrated experience providing customer-driven solutions, support, or service.
• Basic knowledge and understanding of insurance principles.
• Demonstrated experience communicating both verbally and in writing with people of diverse cultures, education, and backgrounds.
• Demonstrated experience in effective professional business writing.
• Demonstrated experience with Microsoft Office applications and other advanced workflow tools.

Licenses
• Not applicable.

Travel Requirements
• Up to 10%.

Physical Requirements
• Work that primarily involves sitting/standing.

Working Conditions
• Not applicable.

Additional Information

• Offer to selected candidate will be made contingent on the results of applicable background checks

• Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions

• Sponsorship will not be considered for this position unless specified in the posting

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email AskHR@AmFam.com to request a reasonable accommodation.

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