Managed Services - Risk and Quality Director

We’re looking for an experienced Risk & Quality (R&Q) expert to join our Managed Services in Tāmaki Makaurau / Auckland. You’ll play a pivotal role in ensuring PwC delivers quality outcomes while meeting its regulatory, risk, and independence obligations. 

In this role, you will: 

• Act as a technical expert on Managed Services R&Q policies and procedures, including advising the Governance supporting new business 

• Provide expert guidance on Managed Services offerings, risk profiles, contracting, and quality management 

• Assess new business and engagements, applying appropriate safeguards in line with global independence requirements 

• Support the Global Quality Engagement Programme, ensuring quality and consistency across engagements 

• Lead the resolution of complex risk, independence, and compliance matters with sound judgment 

• Prepare and present high-quality Executive and Board-level reporting 

• Stay ahead of emerging risks and new service models such as AI and Managed Services 

• Collaborate with global and local R&Q teams to implement network policies and strengthen compliance 

• Explore and apply GenAI and automation tools to enhance risk management and reporting 

Ngā pūkenga kei a koe / Skills and experience 

Operational: 

• A minimum of 6 years’ experience in Managed Services with at least 2 years in a risk based role. A background in Managed Services operations including an understanding the key areas around the service areas, commercials, contracting and risk elements on which to advise the Firm. 

Technical (not limited to):  

• Risk - is a technical expert in MS Risk & Quality policies and procedures and the associated compliance requirements to a sufficient level of detail to be able to advise on new deals and existing engagements 

• New business - has a demonstrated track record of assessing new engagements, risk profiles and applying associated safeguards.  

• Quality delivery - understands the key areas on which to deliver quality engagements  

• Services - understands the Managed Services offerings and technical requirements      

• Risk management - has experience in effective management of risk matters and disputes  

• New services - is across new and emerging services as they relate to - AI and AMS 

• R&Q function - understands and can advise on the R&Q MS function so that it supports the Firm in an efficient manner while managing risk      

• Quality Assurance - has performed Independent Quality Assessments on MS based engagements   

• Reporting - ability to prepare Executive and Board reports and papers to a high standard

If you don’t meet every requirement, we still want to hear from you - your skills and potential may be a great fit. 

Ngā āhuatanga hirahira o te mahi ki PwC / Highlights of working at PwC NZ 

• Growth - Global network; leadership development; A.I. tools and training; formal learning pathways 

• Reputation - PwC is known for shaping tomorrow. Join us and you’ll accelerate your career while helping clients and communities solve their most important problems. 

• Wellbeing - Life & income protection; Sonder/EAP/Headspace; 15 days’ paid sick leave; group-rate health insurance (eligibility applies) 

• Flexibility - Flexible working; supportive coaching culture 

• Time off - Purchase up to two extra weeks’ annual leave; two recognition days provided each year; annual summer shutdown period 

• Whānau & community - Paid parental leave for all parents with flexible options and financial planning support; inclusive networks; paid volunteering leave 

• Rewards - Discretionary bonus opportunities; generous referral bonuses; retail discounts & deals 

Hit Apply now. To learn how you can grow and shine in your career at PwC, visit our careers site at https://www.pwc.co.nz/careers.html.  

Grow here. Go further. 

Ngā whakautu ki o pātai / Your questions answered: 

Mana motuhake / Independence: Maintaining independence is fundamental to demonstrating that PwC has not been influenced by any relationships or situations that undermine our objectivity. This role requires an independence review process. 

Tono tōtika mai / Please apply directly: We’re not currently partnering with recruitment agencies for this role. If you’d like to be considered, please apply directly - we’d love to hear from you. 

Nau mai ngā tono moata / We encourage early applications: This role may close before the listed date if we identify a suitable candidate. 

Atamai Hangahanga / A.I. usage: Please note that secure, A.I.-enabled tools may support parts of our recruitment process, but all applications are reviewed and decisions made by our people. 

Please note: PwC Takes a break from 19 Dec 2025 to 12 Jan 2026. We appreciate you making an application. We will not be reviewing applications until our return to the office and will contact you when we return in the new year.