Major Incident Manager

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Why This Opportunity is Unique

At Thermo Fisher Scientific Inc., we believe in crafting a workplace where innovation thrives and careers flourish. As a Major Incident Manager within our Information Technology team, you will be at the forefront of managing critical incidents, ensuring our systems operate flawlessly. You will play a pivotal role in driving our mission forward, collaborating with dedicated individuals in an environment that values inclusivity, ambition, and proven success.

Job Responsibilities

As a Major Incident Manager, your role will involve a variety of responsibilities aimed at ensuring the highest standards of IT service delivery. You will:

• Lead the response to major incidents to restore services as quickly as possible.
• Coordinate communication during incidents to keep all collaborators informed.
• Determine the root cause of incidents and work with relevant teams to implement solutions.
• Establish and uphold incident management procedures and standard methodologies.
• Strictly adhere to ITIL guidelines and other industry standards.
• Conduct post-incident reviews to identify improvement opportunities.
• Collaborate with cross-functional teams to develop and implement preventive measures.
• Provide regular updates and reports to senior management on incident trends and resolutions.
• Train and mentor staff on incident management processes and protocols.
• Be available for weekend on-call rotation and provide coverage for colleagues.

Requirements

To successfully implement and thrive in this role, candidates must meet the following requirements:

• 3+ years of related work experience or proven experience in an IT service management role, specifically as an Incident Manager.

• Outstanding problem-solving and analytical skills.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
• Expertise in ITIL or other relevant frameworks.
• Capability to work under pressure and prioritize multiple tasks in a fast-paced environment.
• A Bachelor's degree or equivalent experience in Information Technology, Computer Science, or a related field.
• Experience with incident management tools and platforms.
• Demonstrated ability to lead and drive incident resolution efforts.

Our Commitment to Inclusion and Collaboration

At Thermo Fisher Scientific Inc., we firmly believe that diversity and inclusion are essential to our success. We are dedicated to encouraging a workplace where everyone feels valued, respected, and empowered to contribute their outstanding perspectives. By collaborating with world-class teams, you will have the opportunity to compete on a global scale and drive meaningful change.

How to Apply

Ready to take the next step in your career? Join us in making a difference by applying today. We look forward to learning more about your qualifications and how you can contribute to our ambitious goals.