Maitre D

LEGENDS GLOBAL  

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component: feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!

THE ROLE

We are seeking an experienced, motivated individual to join our restaurant as a Maitre D. As a lead member of our front-of-house service team, you will greet customers, make and confirm reservations, and manage waitstaff to ensure the highest possible standards of service. You are responsible for the logistical details, including reservations and arrangements for large parties, as well as setting the restaurant space's overall ambiance and atmosphere. Our ideal candidate has considerable prior experience in high-end foodservice environments, an impeccable demeanor, customer service skills par excellence, and logistical and organizational acumen. 

ESSENTIAL FUNCTIONS 

• Make, adjust, and cancel customer reservations.
• Greet customers and guide them to their tables.
• Answer customers and guide them to their tables.
• Answer customer questions regarding food, drinks, and specials.
• Resolve customer complaints or disputes.
• Manage waitstaff to ensure efficient and excellent service throughout a given seating.
• Practice safe work habits and complete company and venue safety and general compliance training. 
• Maintain a pleasant and collaborative attitude towards customers, co-workers, and management. 
• Adheres to the Legends Global and venue company policies. 
• Complete other duties as assigned by management.
• Available to work non-traditional hours (Nights, Weekends & Holidays).

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

• Strong attention to detail. 
• Able to demonstrate flexibility and quickly adapt to changes.
• Ability to be self-motivated and work independently, and work well as a team player.
• Ability to work in a fast-paced environment.
• At least 5 years in a high-end, fast-paced restaurant environment.
• Adaptive organizational skills and the ability to change plans to meet new circumstances.
• Excellent communication and customer service skills, including the ability to tactfully deliver unwelcome news to customers.

COMPENSATION  Competitive salary $28 - $30 per hour commensurate with experience.

WORKING CONDITIONS

Location: Central Park Boathouse

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to lift/move/maneuver at least 40 lbs.
• Standing, walking, bending, reaching, and repetitive motions.

NOTE: 

The essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. 

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.