Core Responsibilities
1. Leads development and application of process definition, improvement and design methodologies to identify, analyze and improve business processes to improve quality, reduce costs, increase efficiencies/productivity, increase customer satisfaction, etc.
2. Concatenates process improvement data and uses key metrics to measure outcomes on the most complex initiatives.
3. Leads process improvement initiatives from inception through implementation ensuring deadlines are met. Defines scope and requirements, establishes timeline, and ensures timely completion of deliverables.
4. Leads development of documentation to support analysis and improvement including business requirements, functional specifications, process maps, and gap/problem analyses.
5. Develops and manages effective working relationships with internal clients (primarily senior leaders) and key stakeholders.
6. Develops training and/or change management materials and activities to support new processes and procedures, and to support the enterprise-wide adoption of process improvement methodologies.
7. Coordinates follow-up meetings for project teams using process improvement tools to ensure work is completed and improvements are maintained. Plans and implements quality assurance and compliance processes.
8. Leverages technical expertise to coach other process improvement crew through complex or enterprise wide initiatives. Develops coaching methods to guide teams in using and sharing data to improve outcomes, delivery, and organizational support.
9. Maintains working knowledge of the wealth management, Fintech, and financial services industry, understanding the trends of a changing business landscape and translating those insights into potential impacts for the firm. Evolves approaches to process improvement to account for industry trends.
10. Participates in special projects and performs other duties as assigned.
Qualifications
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.About Vanguard
At Vanguard, we don't just have a mission—we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.