KYC Focal- Mandarin

What’s the role 

Shell Trading & Supply (T&S) is one of the world’s largest energy trading organizations, with over 7,000 employees globally supporting Shell’s integrated trading and supply value chain across commodities such as crude oil, refined products, LNG, power, biofuels, chemicals, and freight. Key trading hubs include Houston, London, Dubai, Rotterdam, and Singapore. 

Compliance, KYC, and Financial Crime risk are critical focus areas for T&S. Counterparty onboarding, remediation, and periodic reviews are led by the Compliance / Financial Crime team in close partnership with the Products business, as these activities directly impact trading capability and business objectives. 

Counterparty Due Diligence is essential to enabling new customer onboarding while mitigating Financial Crime, AML, and Sanctions risks. This function serves as the first point of contact for customers and provides SME support on Financial Crime, Trade Controls, and Sanctions. With increased business integration, remediation initiatives, and process improvements, customer onboarding and management will remain a key priority in the coming years. 

What you’ll be doing 

As the Counterparty Onboarding Focal (Mandarin), you will play an integral role in supporting the Team by performing essential counterparty Know Your Customer (KYC) due diligence and outreach activities.   

More specifically, your role will include:    

• Interface directly to the customer in various channels, voice, email.  Manage the onboarding and maintenance process  

• Strong understanding of customer documentation and what creates financial crime risk profile.  Awareness of how E2E process works to business, set expectations on timescales.    

• Completing onboarding in line with policies and procedures  

• Developing an understanding of the Trading & Supply compliance systems and controls including a working knowledge of the Financial Crime policy and procedures  

• Reviewing the risk profile and business activity of counterparties requested by our business  

• Completing onboarding at different levels of due diligence depending on the risk profile – Basic (BDD), Simplified (SDD), Standard (CDD), Enhanced (EDD) and work to complete risk assessments to include analysis of findings, identification of any red flags, and mitigation of risks  

• Confirming the nature of the business relationship and obtain required company information/documentation  

• Analysing substantial amounts of data including transactional data  

• Verifying evidence obtained and identify red flags and other areas of concern  

• Coordinating with various internal stakeholders to validate data requests (e.g. Tax, Financial Crime, Credit, FO data, Settlements)  

• Preparing documentation to support discussion with Team Leads on counterparties with significant financial crime risks and/or High-Risk PEP relationships  

• Articulating due diligence requirements and the onboarding process to stakeholders at all levels of the organisation  

• Escalating issues that require further investigation  

• Prioritising workload with shifting demands and priorities in a fast-paced commercial environment  

• Working to tight deadlines and often under pressure  

• Being an active and effective member of the Financial Crime team  

What you bring  

• Key Qualification: Full professional proficiency in Mandarin (reading, writing, and speaking) 

• Bachelor’s degree in any discipline  

• Open to any work experience; KYC / AML background is an advantage  

• Excellent written and verbal communication skills in English  

• Strong stakeholder management skills, with the ability to work across multiple businesses and functions  

• Resilient and able to perform effectively under tight deadlines and pressure  

• Self-‑motivated, able to work independently, and demonstrate strong personal initiative  

• Demonstrated ability to collaborate effectively within a team 

What we offer 

You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself. 

• Progress as a person as we work on the energy transition together. 

• Continuously grow the transferable skills you need to get ahead. 

• Work at the forefront of technology, trends, and practices. 

• Collaborate with experienced colleagues with unique expertise. 

• Achieve your balance in a values-led culture that encourages you to be the best version of yourself.  

• Benefit from flexible working hours, and the possibility of remote/mobile working. 

• Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are among the best in the world. 

• Take advantage of paid parental leave, including for non-birthing parents. 

• Join an organization working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply. 

• Grow as you progress through diverse career opportunities in national and  

• international teams. 

• Gain access to a wide range of training and development programs. 

We'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here.  

We are committed to attracting a broader and more diverse pool of candidates. If this position doesn’t feel like the perfect fit for your qualifications right now, we’d still love to hear from you. Consider creating a profile in our Talent Community so we can keep you in mind for future opportunities that may align with your skills.  

Shell Business Operations Manila  

Shell Business Operations (SBO) Manila forms the operational backbone of business processes that help deliver Shell’s business solutions across the globe. We are focused on driving excellent corporate performance in Finance, Human Resources, Customer Service, Order-to-Delivery, and Contracting and Procurement. Diversity is key at SBO Manila, and our employees reflect the innovation that stems from a diverse workforce. By joining the company, you will benefit from an industry-leading development program that will see you tap into a pool of expert knowledge that will help propel your career.