Essential Responsibilities:
Administers and maintains the ServiceNow platform, including day-to-day configuration
Configures forms, lists, UI policies, notifications, catalog items, and workflows
Monitors platform performance, data quality, and overall system health
Participates in ServiceNow upgrades, testing, and release management activities
Troubleshoots user-reported issues, defects, and system incidents
Triage and route requests and incidents according to SLAs and priority frameworks
Collaborates with Business Analysts to translate requirements into technical solutions
Produces system designs, documentation, and performs design analysis
Delivers unit-tested solutions and supports UAT and the ServiceNow end-user community
Qualifications:
Bachelor’s degree in Computer Science or diploma in Information Services
Minimum of 1 year of hands-on ServiceNow experience
Proven experience working with end users, support teams, and business leaders to deliver customer-focused solutions
Strong responsiveness in managing user inquiries, incidents, and requests with clear, timely communication
Consistent achievement or exceedance of Service Level Agreements (SLAs) through effective prioritization
Working knowledge of ServiceNow best practices
Solid understanding of ServiceNow capabilities, features, and upcoming functionality
Highly motivated, analytical, and self-starting individual capable of resolving complex business and technical problems
Excellent written and verbal communication skills
Assets include full-stack web development experience, ITIL/Service Management knowledge, and a strong interest in ServiceNow administration and development
Working Conditions:
Hybrid role with in-office attendance 1 day per week and the flexibility of coming into the office as business needs require
Additional Information
The Ledcor Group of Companies is one of North America’s most diversified construction companies. Ledcor is a company built on a rich history of long-standing project successes.Our workplace culture has been recognized as one of Canada’s Best Diversity Employers, Canada’s Most Admired Corporate Cultures, and a Top 100 Inspiring Workplace in North America.
Our competitive total rewards package provides compensation and benefits that support your physical, mental and financial wellbeing. We offer exciting, challenging work with opportunities to develop your skills and knowledge.
Employment Equity
At Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other identifying characteristic are encouraged to apply.
Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. We are committed to continuing to build on our culture of empowerment, inclusion and belonging.
Adjustments will be provided in all parts of our hiring process. Applicants need to make their needs known in advance by submitting a request via email. For more information about Ledcor’s Inclusion and Diversity initiatives, please visit our I&D page.