Job Summary:
SHADOW is seeking a proactive and detail-oriented IT Support Specialist to join our team. This role will be essential in supporting our employees, maintaining our IT infrastructure, and ensuring data security through reliable backups and routine system monitoring. The ideal candidate will be highly skilled in troubleshooting, managing system performance, and providing exceptional support to users across various platforms and hold 1-2 year of experience within a similar role.

Key Responsibilities:

1. Providing User Support

Assist employees with technical issues via email, Zoom, or Google Meet.
Guide users through troubleshooting steps, including software installations, updates, and configurations.
Deliver clear and supportive guidance to ensure employees feel empowered with their IT tools.

2. Monitoring IT Systems

Regularly monitor servers, network devices, and systems for optimal performance and security.
Review system logs for errors or unusual activity, taking proactive steps to address issues.
Utilize monitoring tools to detect and address potential system issues before they impact business operations.

3. Routine Maintenance and Updates

Apply software updates, security patches, and system upgrades as needed to maintain optimal performance.
Conduct routine hardware maintenance and replace faulty components as required.
Ensure all systems are operating with the latest security protocols to safeguard against vulnerabilities.

4. Data Backup and Recovery

Ensure regular data backups are conducted and verify backup integrity.
Restore data as needed from backups, with minimal disruption to business activities.
Maintain detailed backup and disaster recovery documentation to support business continuity efforts.

Qualifications:

Proven experience in IT support, systems monitoring, and data backup management.
Strong understanding of network, hardware, and software troubleshooting.
Familiarity with backup systems, disaster recovery protocols, and system monitoring tools.
Excellent communication skills, with a customer-service-oriented approach.

Annual Compensation

$46,000

What We Provide:

Medical + dental + vision insurance
Generous PTO and paid holidays
Dedicated mental health days
Unlimited sick time
Give Back. We want SHADOWs to extend their hearts and give back to their various communities and interests, on the clock! We offer 40 hours of paid VTO annually (voluntary time off)
401(k) retirement plan with matching
Pre-tax commuter and healthcare benefits
12 weeks paid leave for new parents
Individualized career mapping
Summer Fridays (early close Fridays Memorial Day - Labor Day)
Hybrid work schedule (1-3 days in office per week, depending on role)

While SHADOW intends to maintain these employee benefits, the Company reserves the right to modify, amend or terminate these benefits at any time and for any reason.

Additional Information

SHADOW promotes a diverse and high performing company culture. SHADOW is dedicated to providing equal opportunities to all qualified persons, and to recruit, hire, train, promote, and compensate persons in all jobs without regard to race, color, religion, sex, national origin, disability, or sexual orientation.

All your information will be kept confidential according to EEO guidelines.

Junior IT Support Specialist

Key Responsibilities:

Qualifications:

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