IT Technical Support Administrator

Itamar

At ZOLL, we're passionate about improving patient outcomes and helping save lives.

We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

ZOLL Itamar is an innovative medical device technology company that focuses on the development and manufacturing of Home Sleep Apnea Tests to aid in the diagnosis of respiratory sleep disorders. Our core product is the WatchPAT®️ family, a revolutionary FDA-cleared portable home sleep apnea test device, that is based on propriety signal and analysis. 80% of patients who have sleep apnea are undiagnosed. We are committed to reach those undiagnosed patients and provide testing to promote wellness and enhance overall quality of life. WatchPAT®️ is commercially available within major markets including the U.S., Japan, and Europe, and is the leading home sleep apnea test in the US. ZOLL Itamar’s corporate headquarters, research and development and manufacturing are located in Israel with U.S. headquarters based in Atlanta, GA.

Job Type

Hybrid

Job Summary

Provide customer service and technical support for ZOLL Itamar products and services.

Essential Functions

• Troubleshoot, research, and respond to inquiries in a timely, professional manner which meets high-quality, productivity and performance standards.
• Take ownership of customers issues and follow problems through to resolution.
• Work with a diverse design and production teams to investigate, assess and resolve issues.
• Data analysis of customer issues and drive corrective and preventive actions.
• Keep accurate records and document actions and discussions.
• Provide training and educate customers about ZOLL Itamar products and services.
• Retain customers through great customer experience and technical support.

Required/Preferred Education and Experience

• 3+ years of experience as IT Support / Technology
• Experience with medical device products - Advantage

Knowledge, Skills and Abilities

• Experience with CRM system (Salesforce a plus)
• Strong client-facing and communication skills in English both verbal and written.
• Strong analytical and reasoning skills to effectively troubleshoot issues.
• Highly organized person with exceptional attention to details, ability to multi-task and work under pressure
• Quick learner with the ability to understand a wide range of issues and topics.
• Self-motivated professional and a high-energy who is excited to be a part of a dynamic team.
• Flexible work hours to support global activity as needed.
• Fluent English - a must, other languages - an advantage (French/Dutch)

Travel Requirements

• 0%

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Talking - Occasionally
• Hearing - Occasionally
• Repetitive Motions - Frequently

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.