IT Support Engineer

Come join Analog Devices (ADI) – a place where Innovation meets Impact. For more than 55 years, Analog Devices has been inventing new breakthrough technologies that transform lives. At ADI you will work alongside the brightest minds to collaborate on solving complex problems that matter from autonomous vehicles, drones and factories to augmented reality and remote healthcare.

ADI fosters a culture that focuses on employees through beneficial programs, aligned goals, continuous learning opportunities, and practices that create a more sustainable future. 

About Analog Devices

Analog Devices, Inc. (NASDAQ: ADI ) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate change, and reliably connect humans and the world. With revenue of more than $9 billion in FY24 and approximately 24,000 people globally, ADI ensures today's innovators stay Ahead of What's Possible™. Learn more at www.analog.com and on LinkedIn and Twitter (X).

          

• Job Summary:

  Responsible for the administration and technical support of Map Management System, ensuring smooth operations and issue resolution in a high-volume manufacturing environment. This role also includes team management, incident handling, and system enhancement collaboration

• Key Responsibilities:

• System Support & Administration:

  • Provide technical support and administration for Wafer Management System, Turnstile and C3
  • Deliver solutions to manufacturing teams related to wafer maps.

• Team Management:

  • Lead and manage the IT Production Support team across both day and night shifts.
  • Ensure effective communication and task coordination within the team.

• Incident Management:

  • Monitor and collect issues via the service ticketing system.
  • Ensure all incidents are resolved in accordance with SLA requirements.
  • Investigate root causes of incidents and implement permanent fixes.

• System Enhancement:

  • Collaborate with engineering teams to enhance the Wafer Map Management System.
  • Participate in improvement initiatives to optimize system performance and usability.

• Compliance & Safety:

  • Ensure adherence to the company’s environmental management, health, and safety policies.
  • Maintain awareness and compliance with the company’s quality and environmental standards.

For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export  licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls.  As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.

Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group.

Job Req Type: Graduate Job

          

Required Travel: No