IT Site Support Apapa

Are you ready to embark on an exciting career journey in the dynamic world of terminal operations? APM Terminals is a global leader in port and terminal management. As part of the A.P. Moller-Maersk Group, we're dedicated to delivering excellence in container handling, logistics solutions, and maritime services across the globe.

At APM Terminals, a global leader in port and terminal operations, we enable global trade and drive sustainable growth. As part of the A.P. Moller-Maersk Group, we connect economies and communities worldwide. Our success is driven by a strong commitment to LEAN methodologies, embedding continuous improvement into every aspect of our operations. Join us and be part of a team that values excellence, collaboration, and innovation.

Join us as we continue to shape the future of global trade and make a meaningful impact on communities worldwide. Discover your potential with APM Terminals and become part of a team that's redefining the industry standards. Apply now and let's build a brighter future together!

What We Can Offer

At APM Terminals, we foster a dynamic learning and training culture that empowers our employees to excel. Our commitment to continuous improvement is driven by LEAN principles, ensuring that every team member has the opportunity to develop their skills and advance their careers. Join us to be part of an innovative environment where your growth is our priority, and experience the numerous advantages of being a valued member of our team:

• A collaborative and inclusive workplace that values diversity and innovation
• Opportunities for professional development and career progression
• Exposure to global best practices in IT and terminal operations
• Competitive compensation and benefits package
• A culture that promotes work-life balance and continuous learning

The Role: IT Site Support

The IT Site Support plays a critical role in ensuring smooth technology operations at APM Terminals Apapa. This position is responsible for shaping terminal business demands, aligning requirements, and driving the delivery of IT solutions that enhance operational efficiency. Working closely with the Terminal IT Manager and business stakeholders, the IT Site Support identifies opportunities for improvement and ensures successful adoption of new IT capabilities.

Key Responsibilities

• Provide frontline IT support for terminal operations, ensuring minimal downtime and quick resolution of issues
• Research and analyze improvement opportunities, prepare recommendations, and implement efficiency solutions
• Develop and maintain documentation for business requirements and process improvements
• Collaborate with service and functional teams to identify and implement technology enhancements
• Support modernization and standardization of terminal technology portfolio in alignment with regional strategies
• Ensure terminal requirements are captured during global and regional technology implementations
• Assist in cost modeling and budgeting for IT projects and terminal tech upgrades
• Manage end-to-end terminal IT demands, including prioritization and escalation
• Drive continuous improvement initiatives across IT processes and systems

What We’re Looking For

Lean-minded: we are looking for someone who brings a strong mindset of continuous improvement – someone who is naturally curious, committed to solving problems at the root, and driven to make things better every day.

Qualifications & Skills

• Bachelor’s degree in Information Technology, Computer Science, or related field
• Minimum 3–5 years of experience in IT support or infrastructure management
• Strong understanding of terminal operations and ITIL standards
• Advanced data analysis and problem-solving skills
• Ability to manage multiple demands and deliver under pressure
• Excellent communication and stakeholder management skills
• Experience with IT tools and technologies relevant to terminal operations