IT Operations Analyst & Automation Engineer

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software.

Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects.

The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.

We are actively seeking a IT Operations Analyst and Automation Engineer . This role is based in India,Hyderabad.

About Rimini Street, India, GCC.

Rimini Street Inc, HQ : Las Vegas, NV, USA a disruptor in third party ERP support services, established undisputed leadership and as a natural progression, entered India with Rimini Street, India GCC India kick starting operations in Hyderabad, in 2013 with Global Client Onboarding Services, IT shared services and Global Service Development. In no time, Rimini Street, India GCC started Bengaluru operations going up the value chain with more complex product development (Oracle, SAP, Peoplesoft, JDE etc.) & advanced services (Managed services, Professional services, Security Managed Services etc).

Rimini Street, India GCC gained valuable share in bringing the reputation to Rimini Street Inc of being a global provider of unified support and managed service solutions for enterprise software. Today, Rimini Street, India GCC is a family of about 800+ full time talented individuals, thanks to the remarkable talent that has supported the expansion.

Rimini Street, India has nicely emerged as Global Capability Centre (GCC), and proudly says, “if you are best of the best, you belong to Rimini”. We are on a mission to contribute significantly to our “Rimini ONE” program, a turnkey Rimini Street service program that offers a comprehensive set of unified, integrated services that can run, manage, support, customize, configure, connect, protect, monitor, and optimize your Oracle and SAP ERP, database, and technology software.  

Position Summary

We are seeking a measurement‑first, automation‑focused IT Operations Analyst who will lead a “measure before we act” discipline and collaborate closely with Network, Systems, Cloud, Service Desk, and Desktop Engineering.  This role is central to our strategy of reducing cost per service, improving service quality, and driving operational efficiency through Instrumentation, automation, KPI-driven insights, cross-functional collaboration, that produce compelling business cases to drive departmental continual improvement projects. 

The ideal candidate will identify opportunities to automate repeatable tasks, develop low-code/no-code solutions, contribute to service documentation, and support strategic IT initiatives. This role will also play a key part in aligning desktop support with IT systems to foster innovation and shared solutions.

Key Responsibilities

• Measurement‑First Accountability - Lead a culture of “measure before we act in Operations.” Define and maintain KPIs across ServiceNow, reliability, cost‑to‑serve, and customer sentiment; own instrumentation, dashboards, and cadence reporting so decisions and changes are backed by data and clear business cases.
• ITSM & Problem Management -Participate in Post-Incident Reviews (PIRs) and problem management activities. Collaborate with engineering teams to research and develop long-term solutions.

• Automation & Shift-Left Enablement - Identify repeatable tasks and automate them using Power Automate, Copilot Studio agents, or scripting tools (PowerShell, Python).  Build and maintain AI agents and low-code/no-code solutions to reduce time and cost per action.  Research support activities and develop shift-left strategies to reduce ticket volume and improve self-service.

• Knowledge & Process Improvement - Contribute to internal knowledgebases to support shift-left and improve service quality.  Document IT processes and services to support service catalog and accountability initiatives.

• Asset & Configuration Management - Assist in automated collection and reporting of IT assets and CMDB data.  Maintain accurate configuration records and asset inventories.

• Cloud Resource Management - Monitor and maintain taggable resources in hybrid cloud environments to support cost transparency and governance.

• KPI & Cost Metrics - Define, generate, and maintain cost-to-serve metrics for IT services.  Develop dashboards and reports for IT Ops KPIs using Excel, Power BI, or similar tools.

• Strategic Participation - Contribute to IT roadmap and strategy discussions, especially where infrastructure and operations intersect with business goals.

• Vendor & Tooling Research - Research new vendors and tools for IT Operations and build business cases for potential transitions.  Support strategic partnership evaluations and cost-benefit analyses.

Required Skills: 3 to 5 years of work experience in:

• Data & Reporting: Advanced Excel, Power BI, KPI development, cost modeling
• Automation: Copilot Studio agents, Power Apps, Power Automate, scripting (PowerShell, Python) or other AI automation tool sets
• ITSM & CMDB: ServiceNow reporting, SharePoint, Smartsheet or similar platforms
• Process & Documentation: Process mapping, knowledgebase contribution, ITIL familiarity
• Cloud & Infrastructure: Cloud tagging best practices, hybrid cloud awareness
• Business Acumen: Vendor research, business case development, cost analysis
• Collaboration: Strong communication, cross-team coordination, project participation
• Dive in and figure things out: a proven ability to figure out new tools and a drive to do so

Preferred Qualifications

• Experience in a global IT operations or support environment
• Familiarity with ITIL practices and service catalog development
• Exposure to hybrid cloud environments (Azure preferred)
• Experience with automation platforms and low-code tools

Why This Role Matters

This role is a cornerstone of our IT Operations transformation. By focusing on measurable outcomes, automation, and service accountability, the IT Operations Analyst will help reduce cost per ticket, improve service quality, and enable IT to operate as a strategic partner to the business.

Why Rimini Street?

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: 

• Company
  • We dream big and innovate boldly.  

• Colleagues
  • We work with extraordinary people who create a culture of mutual respect and collaboration. 

• Clients
  • We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. 

• Community 
  • We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

• Nasdaq-listed under ticker symbol RMNI since October 2017 
• Over 6,300+ signed contracts to date, including Fortune 500 and Global 100 companies
• Over 2,000 team members in 23 countries
• US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/ 

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. 

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com 

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.