Department
ISAC: Administrative Staff
About the Department
Job Summary
Responsibilities
Responsible for the maintenance of ISAC server infrastructure (including both on-premise & cloud-based/virtual machine servers) in partnership and collaboration with IT Services (ITS).
Serves as a technical resource for new and existing ISAC research projects and programs.
Manages, maintains, and supports ISAC’s point-of-sale (POS) terminals for the ISAC Museum Shop & other revenue-generating programs.
Actively participates in, oversees, develops, and coordinates internal and University-wide IT initiatives.
Represents ISAC at the monthly University-wide Information Technology Leadership Council (ITLC) meetings.
Works independently to solve complex end-user issues involving hardware, site licensing, software, and networking.
Administers operating systems, maintains security, and implements backup procedures for the unit’s information systems and peripheral equipment, such as servers, desktops, printers, and storage devices.
Manages, maintains, and supports audio/visual infrastructure that supports ISAC research, teaching and programming.
Represents and serves as a lead on internal meetings and that require input and involvement from an IT perspective (including but not limited to the website redesign committee, hiring committees, and ad-hoc committees for new research and programming initiatives).
Manages and records the inventory of ISAC-owned computers, laptops, and tablets.
Builds strong professional relationships with ISAC faculty and staff to understand and address ongoing issues through weekly meetings with stakeholders.
Communicates with users to understand their computing needs and implements procedures to accommodate them.
Provides advice and consultation on all information technology issues, including procurement of computing hardware, and interaction with hardware and software vendors as required.
Maintains a high level of awareness of current issues in technology and engages in continuing education.
Guides a variety of IT support activities for end-user hardware/software resolution, and guides end users through troubleshooting procedures. Uses fundamental knowledge of University software systems to recommend system modifications to reduce user problems.
Uses in-depth knowledge of IT support best practices and experience with the University IT systems to conduct analyses and contribute to the resolution of complex problems.
Provides technical guidance in setup, installation, and configuration of desktop hardware and software in compliance with internal controls, policies, and standards.
Performs other related work as needed.
Minimum Qualifications
Education:
Minimum requirements include a college or university degree in related field.
Work Experience:
Certifications:
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Preferred Qualifications
Technical Skills or Knowledge:
Knowledge of basic networking concepts (TCP/IP, DNS, DHCP).
Familiarity with ServiceNow ticketing system.
Understanding of PC/Mac platforms.
Proficiency supporting Microsoft 365 Applications (Outlook, OneDrive, Teams, SharePoint, etc.).
Effective time management skills.
Effective decision-making skills.
Excellent organizational skills with an emphasis on resolution and follow-through.
Ability to communicate technical information to a non-technical audience.
Working Conditions
Office environment, hybrid schedule.
Requires occasional extended work hours.
Requires the ability to lift & carry loads up to 49lbs.
Application Documents
Resume/CV (required)
Three professional references (required)
Cover Letter (required)
When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.
Job Family
Role Impact
Scheduled Weekly Hours
Drug Test Required
Health Screen Required
Motor Vehicle Record Inquiry Required
Pay Rate Type
FLSA Status
Pay Range
The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.
Benefits Eligible
The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.
Posting Statement
The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.
All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.
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