Redwood Credit Union is looking for an IT Business Analyst II, who will play a key role in technology projects across Redwood Credit Union, working closely with business stakeholders and internal IT team to deliver technology and achieve strategic goals. Use understanding of business processes and technology, critical thinking skills, and ability to collaborate with a diverse set of business partners to design, develop, and deliver solutions for Members, internal team members, and the communities served.
Key Responsibilities
Requirements Elicitation and Analysis:
• Partner with internal stakeholders of all levels, from front-line team members to senior leadership, to gain understanding and elicit business requirements for project scope.
• Use NPS and other sources of Member feedback to develop user requirements for public-facing systems (such as RCU website, digital banking, and loan applications).
• Analyze requirements and develop success criteria and KPIs for technical and process solutions.
• Manage requirements in multiple SDLCs, including Scrum, Agile, and Waterfall.
System Analysis:
• Conduct impact analysis of process and technical changes.
• Develop conceptual design for technical solutions.
• Partner with internal developers and vendor teams to develop detailed designs that meet requirements.
• Ensure effective security measures are in place and meet RCU and regulatory standards.
Process Analysis:
• Document, measure, and analyze as-is processes to determine pain points.
• Partner with process performers and owners to develop proposed improvements to pain points.
• Develop success metrics and monitoring procedures for quantifying improvement process improvement benefits.
Join us and discover why you'll love working at Redwood Credit Union!
ABOUT REDWOOD CREDIT UNION (RCU):
At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.
As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.
Why work for Redwood Credit Union?
• 27th largest credit union in the U.S. and the largest financial institution based in the North Bay
• Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial
• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"
• Recognized by Newsweek as one of "America's Best Credit Unions 2026"
• Top Corporate Philanthropists (#24) - San Francisco Business Times
• Voted Best Places to Work in the North Bay 20 years in a row
• World-class Employee Engagement scores
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Industry leading Net Promoter Scores across the U.S.