Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Job Title: Insurance Processing Specialist I
FLSA Status: Non-Exempt
Department: Lender Solutions
Reports to: Manager - Lender Solutions
Location: Proctor – 166
*Proctor Loan Protector does not sponsor any type of work visa’s or STEM programs.
Who are we? What do we do? Company Overview:
Proctor Loan Protector provides comprehensive insurance products and service solutions for financial institutions. While weaving compliance throughout all our applications and technologies, Proctor Loan Protector operates as an extension of our clients, where partnership meets innovation.
What’s the culture like at Proctor Loan Protector?
At Proctor Loan Protector, we are committed to fostering a workplace that values diversity and personal growth. As we continue to grow and expand, this allows us to offer career paths and opportunities. We are dedicated to ensuring that all our teammates feel valued and work in a fun and rewarding work environment
What can I expect from working at Proctor Loan Protector?
Fun work environment with a variety of work
Being part of a team
Career growth
Ability to highlight your skills
Feel valued
Great benefits, pay and culture
Tell me more about this role, what would I be doing?
Summary:
Individuals in this position are responsible for processing insurance documents and emails received with an emphasis on items that need special handling. Individuals should possess a clear understanding of all processes and business rules and how each function integrates with client specifications.
Essential Duties and Functions: include the following. Other duties may be assigned.
Demonstrates an advanced level insurance processing and is responsible for updating insurance information according to defined business rules.
Understands all insurance document types and the lender placed processes.
Follows procedures to ensure information is updated accurately and production and quality standards are reached.
Manages dedicated client team email box to ensure all borrower, client and agent communications are addressed within the specified service level agreement.
Corrects exceptions identified while working proactive reports and accurately reports exceptions to management.
Competencies:
Planning/organizing - Prioritizes and plans work activities and uses time efficiently.
Interpersonal skills -Maintains confidentiality, remains open to ideas and exhibits willingness to try new things.
Oral communication - Speaks clearly and persuasively in any situation.
Written communication - Edits work for spelling and grammar and presents numerical data accurately and effectively.
Problem solving - Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully.
Quality control - Demonstrates accuracy and thoroughness and monitors own work to ensure quality.
Adaptability - Adapts to changes in the work environment while managing competing demands and dealing with delays or unexpected events.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Required:
High School Diploma/GED
Proficient with MS Office - Intermediate Outlook & Word
Previous property insurance and or mortgage servicing experience
Strong organizational and analytical skills
Exceptional attention to detail
Ability to prioritize workflow and work in a fast paced environment
Customer service oriented
Works well in a team environment
Attendance/Quality/Production must meet or exceed PFI standards
Preferred:
Associate’s or Bachelor’s degree in a business or financial related discipline
Advanced Excel knowledge
Physical Requirements Necessary on a Regular Basis:
What we offer:
Excellent growth and advancement opportunities
Competitive pay + time off
Generous benefits package: health, dental, vision, 401(k), etc.
Education assistance: tuition reimbursement assistance, student loan repayment assistance, scholarships for dependents of teammates
Employee Stock Purchase Plan
Pay Ranges:
Any posted pay range considers a wide range of compensation factors, including skills, experience, work location and more. We offer competitive pay while still allowing for compensation growth within the position and company.
EEO Statement:
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Proctor Loan Protector provides equal employment opportunities (EEO) to all employees and applicants including Veterans and those with disabilities.
Pay Range
17 - 19 HourlyThe pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
The Power To Be Yourself
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.