Infrastructure Technical Analyst

Qualifications

• Proven interpersonal skills: collaboration and communications skills (oral, written, presentation) with the ability to communicate technical information to non-technical audiences
• Service oriented, positive, committed and enthusiastic team player.
• Associates degree in Information Technology or related field, or equivalent work experience.
• Strong team player, achievement oriented; works well to establish and maintain collaboration
• Knowledge of Citrix XenDesktop and XenApp components
• Understanding of VDI and Citrix hosting in Azure
• Microsoft operating system (Win 10, Win11), Office Suite and other tools
• Good knowledge of Windows OS components and technologies such as Windows Registries, PowerShell etc.
• Knowledge of Firewall rule implementation & troubleshooting.
• Knowledge of multi factor technologies and its integration with Citrix clients.
• Knowledge of Active Directory (group membership)
• Strong Security focus and knowledge.
• Reporting and business interaction soft skills
• IT professional with experience supporting large environments.
• Ability to build relationships, engage and influence others, work with business units, architects, peers and partners globally
• Experience working within a structured process methodology (i.e. ITIL)
• Operations efficiency orientation (process, costing etc.) and ability to effectively manage ongoing operations while identifying opportunities for ongoing efficiency.
• Familiarity with Microsoft Windows Server 2022

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Hybrid