Line of Service
AdvisoryIndustry/Sector
Not ApplicableSpecialism
SAPManagement Level
Senior AssociateJob Description & Summary
At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.Why PWC
At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.
At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.
Job Description & Summary: A career within….
Responsibilities:
SAP C4C (Cloud for Customer) is SAP's cloud-based Customer Relationship Management (CRM) solution, combining sales and service functions (SAP Sales Cloud & Service Cloud) to manage customer interactions, streamline processes, and improve engagement across sales, marketing, and service teams, accessible on any device with a mobile-first, user-friendly SAP Fiori interface. It's a Software-as-a-Service (SaaS) offering that integrates with backend systems like SAP ERP, providing a unified view of the customer and features for account management, opportunity tracking, social media integration, and real-time analytics.
Key Features & Components
Modules: Includes SAP Cloud for Sales (opportunity, account management, pipeline) and SAP Cloud for Service (case management, support).
Mobile-First:
Designed for easy access and use on mobile devices for field sales and service reps
.
User Experience: Built on SAP's Fiori design principles for simplicity and ease of use.
Integration: Connects with social media (Facebook, LinkedIn) and other enterprise systems (ERP, email clients like Outlook).
Architecture: A multi-tenant SaaS platform hosted on SAP's cloud, with quarterly updates.
Mandatory skill sets:
SAP C4C
Preferred skill sets:
SAP C4C
Years of experience required:
2 – 4 years
Education qualification:
Btech MBA MCA MTECH
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required: Chartered Accountant Diploma, Master of Business Administration, Bachelor of TechnologyDegrees/Field of Study preferred:Certifications (if blank, certifications not specified)
Required Skills
SAP CX Sales Cloud C4COptional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Application Software, Business Model Development, Business Process Modeling, Business Systems, Communication, Creativity, Developing Training Materials, Embracing Change, Emerging Technologies, Emotional Regulation, Empathy, Enterprise Integration, Enterprise Software, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Innovative Design, Intellectual Curiosity, IT Infrastructure, Learning Agility {+ 18 more}Desired Languages (If blank, desired languages not specified)
Travel Requirements
Available for Work Visa Sponsorship?
Government Clearance Required?
Job Posting End Date